Yilena Pérez
Miami
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Concierge / resident front desk
5th avenue concierge
Miami
12.2024 - Current
- Provided exceptional guest services by addressing requests and inquiries promptly.
- Coordinated transportation arrangements for guests, including taxis and shuttles.
- Assisted guests with reservations for dining, activities, and local attractions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Answered guest questions regarding local area, facilities and amenities.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Car seller
Car Factory Outlet
Miami
05.2024 - 09.2024
- Engaged customers by providing product knowledge and recommendations.
- Maintained inventory by restocking shelves and organizing displays.
- Processed transactions accurately using point-of-sale systems.
Amaury jewelry store
Amaury jewelry
Miami
06.2023 - 04.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Green Springs High School
Miami, FLCertification
- High school diploma
Timeline
Concierge / resident front desk
5th avenue concierge
12.2024 - Current
Car seller
Car Factory Outlet
05.2024 - 09.2024
Amaury jewelry store
Amaury jewelry
06.2023 - 04.2024
Green Springs High School