Yilena Pérez

Miami

Overview

years of professional experience

2025

years of post-secondary education

Certification

5th avenue concierge

Miami

12.2024 - Current

Provided exceptional guest services by addressing requests and inquiries promptly.
Coordinated transportation arrangements for guests, including taxis and shuttles.
Assisted guests with reservations for dining, activities, and local attractions.
Directed incoming calls and messages to appropriate staff or residents.
Maintained a professional presence at the front desk area by adhering to dress code standards.
Answered guest questions regarding local area, facilities and amenities.
Performed administrative duties such as filing paperwork related to concierge service transactions.
Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.

Car Factory Outlet

Miami

05.2024 - 09.2024

Amaury jewelry

Miami

06.2023 - 04.2024

Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.

Green Springs High School

Miami, FL

5th avenue concierge

12.2024 - Current

Car Factory Outlet

05.2024 - 09.2024

Amaury jewelry

06.2023 - 04.2024

Green Springs High School