Overview
Work History
Education
Certification
Timeline
Generic

Yilena Pérez

Miami

Overview

2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work History

Concierge / resident front desk

5th avenue concierge
Miami
12.2024 - Current
  • Provided exceptional guest services by addressing requests and inquiries promptly.
  • Coordinated transportation arrangements for guests, including taxis and shuttles.
  • Assisted guests with reservations for dining, activities, and local attractions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Answered guest questions regarding local area, facilities and amenities.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.

Car seller

Car Factory Outlet
Miami
05.2024 - 09.2024
  • Engaged customers by providing product knowledge and recommendations.
  • Maintained inventory by restocking shelves and organizing displays.
  • Processed transactions accurately using point-of-sale systems.

Amaury jewelry store

Amaury jewelry
Miami
06.2023 - 04.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Green Springs High School
Miami, FL

Certification

  • High school diploma

Timeline

Concierge / resident front desk

5th avenue concierge
12.2024 - Current

Car seller

Car Factory Outlet
05.2024 - 09.2024

Amaury jewelry store

Amaury jewelry
06.2023 - 04.2024

Green Springs High School

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