Yilian Martin
Miami
Summary
Accomplished Receptionist with proven expertise in organization and time management honed at CENTURY PLUMBING. Excelled in client relations and data entry, ensuring seamless operations and positive first impressions. Demonstrated exceptional verbal communication, handling sensitive information with utmost discretion. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Receptionist
CENTURY PLUMBING
10.2013 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Front Desk Receptionist
MARTINEZ DISTRIBUTION
02.2003 - 03.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
GED -
JUAN MANUEL OSTOS
HAVANA CUBA07.1997
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Greeting and Seating Clients
Languages
English
Limited Working
Spanish
Full Professional
Timeline
Receptionist
CENTURY PLUMBING
10.2013 - 05.2018
Front Desk Receptionist
MARTINEZ DISTRIBUTION
02.2003 - 03.2007
GED -
JUAN MANUEL OSTOS
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