Yin Lam
Las Vegas,NV
Summary
Administrative and operations professional with over 20 years of experience supporting high-volume business environments including hospitality, healthcare, and accounting offices. Experienced in billing processes, financial transactions, records management, and coordinating across departments to resolve operational issues. Known for strong attention to detail, organizational skills, and reliability in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Front Desk Operations Specialist
Treasure Island Hotel & Casino
Las Vegas, NV
01.2012 - Current
- Manage high-volume guest transactions and verify billing and payment information for accuracy.
- Maintain detailed records and documentation related to guest accounts and financial transactions.
- Coordinate with internal departments to resolve operational issues and guest requests.
- Handle large call volumes while maintaining professional customer service standards.
- Support check-in processes for tour groups and convention guests in a fast-paced environment.
Accounting Assistant
Nevada Early Intervention Services
01.2009 - 01.2011
- Processed purchase orders, vouchers, and requisitions for organizational expenses.
- Submitted and authorized vendor payments while maintaining accurate financial records.
- Entered accounting transactions and maintained organized documentation.
- Collected client information and submitted insurance billing claims.
Bill Reviewer
Injury Care of Nevada
01.2005 - 01.2009
- Reviewed and repriced medical claims according to contracted and state billing rates.
- Reconciled monthly financial summaries and verified claim payment accuracy.
- Communicated with insurance companies by phone and email to verify claim status.
Senior Office Assistant
Dr. Kevin Long Deip, Optometrist
01.2002 - 01.2004
- Managed scheduling and front office administrative operations.
- Handled accounts payable and accounts receivable functions.
- Processed insurance billing and verified patient benefits.
- Maintained organized and confidential medical records.
Education
Bachelor of Science - Business Administration (Accounting)
University of Nevada
Skills
Administrative Support
Billing & Payment Processing
Accounts Payable / Accounts Receivable
Insurance Claims Processing
Data Entry & Records Management
Customer Service & Client Support
Microsoft Excel, Word, Outlook
Document Processing & Office Coordination
Problem Resolution
High-Volume Work Environments
Timeline
Front Desk Operations Specialist
Treasure Island Hotel & Casino
01.2012 - Current
Accounting Assistant
Nevada Early Intervention Services
01.2009 - 01.2011
Bill Reviewer
Injury Care of Nevada
01.2005 - 01.2009
Senior Office Assistant
Dr. Kevin Long Deip, Optometrist
01.2002 - 01.2004
Bachelor of Science - Business Administration (Accounting)
University of Nevada