Yina Roque
Katy,TX
Summary
Dynamic and organized professional with extensive experience at Cypress Fairbanks Independent School District. Proven ability to streamline operations and enhance office efficiency through exceptional time management and clerical support. Skilled in appointment scheduling and adept at fostering positive client relationships, ensuring a welcoming environment for all visitors.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Cypress Fairbanks Independent School District
10.2022 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
Front Desk Receptionist /Kids Club Associate
Fitness 19
01.2021 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
Childcare Teacher
Creative Years Early Learning Center
06.2020 - 01.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Organized small groups of children while transitioning to and from outdoor play.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Gathered materials and resources to prepare for lessons and activities.
- Created safe and nurturing learning environment for preschoolers.
- Incorporated music, art and literature into curriculum.
Education
Cypress Lakes High School
Katy, TXSkills
- Organization skills
- Telephone skills
- Time management
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Office administration
- File management
- Schedule management
- Mail handling
- Clerical support
- Multi-line telephone operation
- Documentation and reporting
- Office management
Languages
Spanish
Full Professional
Timeline
Receptionist
Cypress Fairbanks Independent School District
10.2022 - 05.2025
Front Desk Receptionist /Kids Club Associate
Fitness 19
01.2021 - 10.2022
Childcare Teacher
Creative Years Early Learning Center
06.2020 - 01.2021
Cypress Lakes High School
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