Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Ying LIUCANTU

STOCKTON,CA

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

25
25
years of professional experience

Work History

Receptionist

Angel Relax Center
06.2022 - Current
  • Greeted and assisted visitors, ensuring positive first impressions and smooth entry processes.
  • Utilized office software to manage records and documentation, improving data retrieval efficiency.
  • Scheduled appointments and maintained calendars for staff, optimizing daily operations. Communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Owner/Manager

Zhenyu Fashion Collection
09.2009 - 03.2014
  • Zhenyu Fashion Collection had a fashion shop, a beauty salon and a styling design workshop. As a owner my main duty include:
  • Analyzed market trends to inform product offerings and promotional strategies.
  • Enhanced marketing efforts through social media campaigns, increasing brand visibility and engagement.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Floral Designer

Green Ivy Floral
10.2006 - 07.2009
  • Designed custom floral arrangements for various events, enhancing client satisfaction and aesthetic appeal.
  • Collaborated with clients to understand their vision and preferences, ensuring tailored design solutions.
  • Managed inventory of floral supplies, maintaining optimal stock levels and minimizing waste.
  • Trained junior designers on techniques and best practices, fostering skill development within the team.

Channel Support Manager

China Motion Telecom
10.2003 - 05.2006
  • Led support team to enhance customer satisfaction through effective problem resolution.
  • Streamlined communication processes between departments, improving response times and service efficiency.
  • Developed training programs that improved staff competency in technical support systems and customer interactions.
  • Collaborated with cross-functional teams to align support strategies with organizational goals for enhanced service delivery.
  • Managed daily operations to ensure smooth functioning of the support department.

Sales Manager

China Motion Telecom
03.2000 - 10.2003
  • Led sales team to exceed annual revenue targets through strategic planning and execution.
  • Developed and implemented training programs to enhance staff performance and product knowledge.
  • Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
  • Cultivated relationships with key clients, resulting in increased customer loyalty and repeat business.
  • Streamlined sales processes using CRM tools, improving overall efficiency and data accuracy.
  • Evaluated competitor strategies to refine positioning and enhance competitive advantage in the market.
  • Increased sales revenue by developing and implementing effective sales strategies.

Education

Automotive Engineering

Guangxi University
Nanning, Guangxi, China
08-1997

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Customer/Client relations
  • Office administration
  • Service-oriented mindset
  • Strategic planning
  • Business administration
  • Project management

Languages

mandarin
Native or Bilingual
Cantonese
Full Professional

Timeline

Receptionist

Angel Relax Center
06.2022 - Current

Owner/Manager

Zhenyu Fashion Collection
09.2009 - 03.2014

Floral Designer

Green Ivy Floral
10.2006 - 07.2009

Channel Support Manager

China Motion Telecom
10.2003 - 05.2006

Sales Manager

China Motion Telecom
03.2000 - 10.2003

Automotive Engineering

Guangxi University

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Ying LIUCANTU