Ying Thao
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in fast-paced environments and adaptable to last-minute changes. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Custody Operations Specialist II
ComputerShare
08.2021 - Current
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies
- Handled incoming and outgoing mail
- Compiled and inventoried documents for archival.
- Examined, categorized, and sorted incoming documents.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Located and retrieved requested documents in accordance with established policies.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Archived and disposed of documents according to established policies.
- Managed file archival and information retrievals.
- Efficiently completed projects to help meet company goals.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
PCA
Accra Care
03.2017 - Current
- Monitored and assisted residents through individual service plans
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Remained alert to problems or health issues of clients and competently responded
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
Correspondence Collateral Imaging
Randstad
07.2020 - 08.2021
- Prep, scan, and review mortgage files from paper to electronic format
- Perform data entry accurately into Citrix including PPP, undeliverable mail, and indexing
- Swiftly move around departments, dropping off/picking up document packages, ensuring timely completion and continual processing
- Participate in team settings by training new employees and assisting employees with questions and correct protocols
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Promoted efficient document processing by maintaining orderly and clean control room.
Education
Como High
Skills
- Data Entry
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication Skills
- Excel
- Experience in leadership
Timeline
Custody Operations Specialist II
ComputerShare
08.2021 - Current
Correspondence Collateral Imaging
Randstad
07.2020 - 08.2021
PCA
Accra Care
03.2017 - Current
Como High