Ying Tsung Liu
Cupertino,CA
Summary
Results-driven Store Manager experienced in enhancing retail operations and team performance. Improved daily operations and inventory control through effective coaching and leadership. Focused on elevating customer service, minimizing shrink, and optimizing staffing levels.
Overview
1
1
Language
8
8
years of professional experience
Work History
Store Manager
OBI Corporation
06.2018 - Current
- Directed daily store operations, ensuring merchandise presentation, staffing coverage, and service standards aligned with corporate expectations.
- Directed hiring, onboarding, and coaching initiatives to develop capable teams and strengthen associate performance.
- Monitored sales trends, inventory levels, and shrink controls to improve stock availability and reduce losses.
- Implemented process improvements across cashiering, replenishment, and floor operations to increase workflow consistency.
Education
High School Diploma -
Monta Vista Highschool
Cupertino, CASkills
- Team leadership
- Customer service
- Client engagement
- Inventory management
- Store operations
- Training and mentoring
- Store opening and closing
- Problem-solving
- Multitasking and organization
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Store Manager
OBI Corporation
06.2018 - Current
High School Diploma -
Monta Vista Highschool