Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
Generic
Ying Wen Verlinich

Ying Wen Verlinich

Bingen,WA

Summary

Resourceful and personable professional skilled in creating welcoming first impressions, managing busy schedules, and keeping operations running smoothly. Known for blending exceptional customer service with strong organizational skills to support teams and exceed client expectations.

Overview

10
10
years of professional experience

Work History

Wine Club Assistent Manager

Marchesi Vineyards
03.2023 - Current
  • Delivered prompt, professional communication across email and CRM platforms, managing wine club correspondence and customer service with a focus on accuracy and guest satisfaction.
  • Prepared and entered outbound orders with attention to detail; resolved delivery issues through direct coordination with UPS, minimizing delays and maintaining customer trust.
  • Supported wine club operations, processing membership updates and coordinating quarterly releases.
  • Developed and executed targeted marketing emails and managed Instagram content, increasing social media engagement
  • Assisted in hiring and onboarding, training new team members to uphold high service standards and brand consistency.
  • Ranked among the top team members in wine club conversions, and mentoring peers to achieve shared sales goals.

Food & Beverage Director

The Society Hotel
11.2021 - 01.2023
  • HR and staff scheduling: Created quarterly schedules within labour budget, Set up performance reviews and oversee dispute resolution, Improved employee retention, Scheduled bi-weekly one on ones for improved employee engagement
  • Inventory planning and purchasing: Developed inventory reports and metrics to standardize ordering, Developed ordering schedules, review and updated lead times, Tracked inventory using utilization rates to accurately forecast demand, Performed inventory audits, review all data reports and adjusted inventory levels
  • Sales and financial management: Created financial reports to track progress, identify risk and elevate as needed to relevant stakeholders (i.e. owners, general manager, vendors, customers), Assisted with the development of annual budgets, devised proposals for increases efficiency, and reduced operating and labor costs while mitigating supply chain issues, Increased revenue each year.
  • Operations: Created Standard Operating Procedures, Utilized performance metric tools to improve effectiveness of training programs, Outsourced external resources for specialized training for the staff, Ensured management and employees' full understanding of business needs and auditing compliance.

Cafe Manager

The Society Hotel
03.2019 - 11.2021

General Manager

Japanese Restaurant
02.2016 - 10.2017

Sushi Chef Trainee

Kouzi Sushi and Fine Foods
09.2015 - 02.2016

Intern

Labelcrush/Labellov Online Web Shop for Luxury Goods
07.2015 - 08.2015

Education

Master in Management - Management

KU Leuven
Leuven
06-2015

Study Abroad Program - Chinese Language Course

Shanghai University
Shanghai
06-2013

Bachelor of Arts - Sinology

KU Leuven
Leuven
06-2012

Classical Music and Culture Program -

Academy of Music Theater And Fine Arts
Antwerp
06-2008

The Study of Digital Art -

Visual And Digital Art Academy of Fine Arts
Antwerp
06-2007

Skills

Administrative & Operational:

  • Appointment & Schedule Management
  • Customer Communication & Service
  • Event Coordination & Support
  • Cost & Revenue Awareness
  • Team Collaboration & Multitasking

Technical Proficiencies:

  • Microsoft Office (Word, Excel, PowerPoint)
  • CRM & Hospitality Software (WebRezPro, Commerce7, Lightspeed Commerce, OrderPort)
  • Adobe Creative Suite (Photoshop, InDesign, Illustrator)
  • Maintenance & Workflow Software (UpKeep CMMS)

LANGUAGE SKILLS

Dutch
English
Mandarin Chinese

Timeline

Wine Club Assistent Manager

Marchesi Vineyards
03.2023 - Current

Food & Beverage Director

The Society Hotel
11.2021 - 01.2023

Cafe Manager

The Society Hotel
03.2019 - 11.2021

General Manager

Japanese Restaurant
02.2016 - 10.2017

Sushi Chef Trainee

Kouzi Sushi and Fine Foods
09.2015 - 02.2016

Intern

Labelcrush/Labellov Online Web Shop for Luxury Goods
07.2015 - 08.2015

Master in Management - Management

KU Leuven

Study Abroad Program - Chinese Language Course

Shanghai University

Bachelor of Arts - Sinology

KU Leuven

Classical Music and Culture Program -

Academy of Music Theater And Fine Arts

The Study of Digital Art -

Visual And Digital Art Academy of Fine Arts

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