Yinneska Rios
Carlitos's Diner
Huntington Beach,CA
2
Languages
1
Certification
3
years of professional experience
Detail-oriented Assistant Manager experienced in enhancing customer satisfaction and optimizing workflows. Led successful training initiatives and streamlined front-of-house and kitchen operations through effective team leadership. Focused on driving team performance and resolving conflicts to ensure smooth daily operations.
Work History
Assistant Manager
3 Years 2 Months- Coordinated front-of-house and kitchen workflows to maintain smooth service during peak diner rushes.
- Scheduled staff coverage, balancing labor needs with customer demand and daily operating priorities.
- Trained new employees on service standards, cash handling, and point-of-sale procedures.
- Monitored inventory levels and reordered supplies to support consistent kitchen and dining room operations.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Processed payments accurately using point-of-sale systems and balanced cash drawer at shift end.
- Maintained clean dining areas, reset tables efficiently, and supported smooth front-of-house operations.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Host
1 Year 10 Months- Greeted guests promptly and managed seating flow to maintain smooth front-of-house operations.
- Coordinated reservation bookings, walk-ins, and waitlists using restaurant host procedures.
- Communicated table availability to servers and management to support efficient dining room turnover.
- Resolved guest concerns professionally, preserving positive dining experience and service standards.
- Trained new hosts on greeting, seating, phone etiquette, and reservation handling.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
Education
High School Diploma
- Extracurricular Activities: [Model United Nations]
M.D.
Skills
Customer service
Money handling
Staff training and development
Team leadership
Issue resolution
Decision-making
Problem-solving
Compliance management
Policy enforcement
Operational efficiency
Consulting
Teamwork and collaboration
Active listening
Professional and courteous
Problem resolution
Certification
- Certified Food Handler
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Mario’s Restaurant
10.2024 - 08.2026Read More
Assistant Manager
Carlitos's Diner
09.2023 - CurrentRead More
Fountain Valley High
High School Diploma
Read More
Golden West College
M.D.
Read More