Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yipssy Santana

Paterson,New Jersey

Summary

Resourceful and motivated floor supervisor eager to apply leadership and organizational skills in various environments. Successful at developing positive relationships with colleagues and customers. Approaches each situation with alertness, compassion, and concern.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Floor Supervisor

McDonald's
Passaic, NJ
12.2021 - Current
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Trained employees on additional job positions to maintain coverage of roles
  • Exercised good judgment and decision-making in escalating concerns and resolving issues
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Sanitation Crew Member

Novartis Pharmaceuticals
Morris Plains, NJ
08.2020 - 07.2021
  • Utilized Personal Protective Equipment (PPE) correctly
  • Followed sanitation schedule and documented cleaning activities
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries
  • Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.

Cashier

McDonald's
Wyckoff, NJ
05.2016 - 12.2020
  • Trained new team members in cash register operation, stock procedures and customer services
  • Collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Accepted cash and credit card payments, issued receipts, and provided change.

Party Hostess

Urban Air
South Hackensack, NJ
06.2019 - 03.2020
  • Served food and beverages to guests and refilled glasses promptly
  • Began and ended events punctually by monitoring time and pacing schedule of activities
  • Interacted with guests and participated in event activities, giving next-level attention to guests of honor
  • Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.

Front Desk Supervisor

Fitness 19
Fair Lawn, NJ
02.2019 - 06.2019
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Corrected guest issues promptly with knowledgeable and friendly service
  • Managed customer complaints and rectified issues to complete satisfaction
  • Welcomed large volume of guests and improved overall customer service
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Sales Associate

Party City
Paramus, NJ
04.2018 - 08.2018
  • Helped customers find specific products, answered questions, and offered product advice
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Built and maintained relationships with peers and upper management to drive team success
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

Bachelor of Science - Criminal Justice

William Paterson University of New Jersey
Wayne, NJ
05.2024

High School Diploma -

Paterson Charter School for Science and Technology
Paterson, NJ
06.2019

Skills

  • Attention to Detail
  • Clear Communication
  • Email and Phone Communication
  • Computer Skills
  • Schedule Coordination
  • Critical Thinking
  • Motivational Leadership
  • POS Systems Operations
  • Team Supervision
  • Decision Making

Certification

FOOD SAFETY CERTIFIED

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Floor Supervisor

McDonald's
12.2021 - Current

Sanitation Crew Member

Novartis Pharmaceuticals
08.2020 - 07.2021

Party Hostess

Urban Air
06.2019 - 03.2020

Front Desk Supervisor

Fitness 19
02.2019 - 06.2019

Sales Associate

Party City
04.2018 - 08.2018

Cashier

McDonald's
05.2016 - 12.2020

Bachelor of Science - Criminal Justice

William Paterson University of New Jersey

High School Diploma -

Paterson Charter School for Science and Technology

Similar Profiles

CREATE PROFILE
Yipssy Santana