Yirlania Olivas
Miramar Beach,FL
Summary
Proven customer service expert from Checkers, adept in customer satisfaction and cash register operation. Excelled in resolving complaints with empathy, enhancing customer loyalty. Demonstrated reliability and exceptional product knowledge at Areopostale, contributing to a positive shopping experience. Skilled in inventory management, ensuring efficiency and exceeding service goals.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Checkers
01.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Sales Associate
Areopostale
02.2022 - 12.2022
- Assisted customers in selecting products, enhancing their shopping experience.
Education
High School Diploma - Teaching
Miami Dade College
Miami, FL05.2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Checkers
01.2023 - 03.2024
Sales Associate
Areopostale
02.2022 - 12.2022
High School Diploma - Teaching
Miami Dade College
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