Yisel Diaz
Irving
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding record keeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
5
5
years of professional experience
Work History
Receptionist
DFW Oral & Maxillofacial Surgery
Irving
03.2023 - Current
- Coordinated patient scheduling, ensuring efficient appointment management and minimizing wait times.
- Assisted in maintaining accurate patient records and documentation within electronic health systems.
- Communicated effectively with patients regarding treatment plans, procedures, and post-operative care instructions.
- Facilitated insurance verification processes to streamline patient intake and enhance financial clarity.
- Trained new staff on administrative protocols and best practices for exceptional patient service delivery.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Managed multi-line phone system, ensuring efficient call routing and customer inquiries.
Receptionist
Autonation Ford
Arlington
04.2021 - 03.2023
- Greeted and assisted customers upon arrival at the dealership.
- Developed knowledge of vehicle systems to enhance customer interactions.
- Maintained organized records of customer transactions and service history.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Upsold additional products or services when appropriate.
Education
Jack E Singley Academy
Irving, TXSkills
- Bilingual
- Medical Terminology
- Insurance verification
- Referrals coordination
- Attention to detail
- Verbal and written communication
- Adaptability
- Multitasking
Timeline
Receptionist
DFW Oral & Maxillofacial Surgery
03.2023 - Current
Receptionist
Autonation Ford
04.2021 - 03.2023
Jack E Singley Academy