Yisel Lago
Lafayette,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Manager
La Pagua Mexican restaurant
Lafayette, LA
04.2019 - 08.2024
- Managed daily operations and staff scheduling for restaurant service team.
- Trained new employees on customer service protocols and restaurant policies.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Education
GED
Lafayette, LASkills
- Customer service
- Staff training
- Complaint resolution
- Operation management
- Customer Relationship Management:Building rapport quickly, remembering client preferences, and managing difficult customer situations with diplomacy
- High-Volume Multitasking & Prioritization:Managing multiple tables, orders, and requests simultaneously while maintaining speed and accuracy
- Conflict Resolution & Crisis Management:Handling customer complaints efficiently and staying calm under intense pressure
- Sales & Persuasion: Upselling menu items, promoting specials, and influencing guest choices to increase check averages
- Teamwork & Communication: Coordinating with kitchen and bar staff to ensure seamless service
- Attention to Detail & Accuracy: Ensuring order accuracy to prevent errors and ensure customer satisfaction
- Financial Literacy (Numeracy): Processing payments, calculating tips, and managing cash accurately
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Manager
La Pagua Mexican restaurant
04.2019 - 08.2024
GED