Yisha Britt
Braintree
Summary
Highly organized professional with extensive experience in administration and customer service. Ensured compliance with regulations while managing medical records and improving response times for information requests by 45%. Committed to maintaining data integrity and enhancing operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HIM OSS1
Pappas Rehabilitation Hospital for Children
Canton
08.2024 - Current
- Managed patient medical records to ensure compliance with state and federal regulations.
- Processed release of information requests, reducing response times by 45%.
- Audited medical records to ensure data accuracy and integrity, supporting high-quality patient care.
- Utilized medical coding systems to enhance record accuracy and efficiency.
- Trained staff on correct procedures and HIM processes to enhance operational efficiency.
- Efficiently retrieved medical records from various healthcare facilities and providers for insurance claims processing
Systems Administrator
Boston University
Boston
02.2024 - 08.2024
- Performs low-volume data entry (average: 5,000 to 8,000 keystrokes per hour).
- Performs basic management of electronic files (i.e., print, copy, transfer, and delete).
- Accesses information from a computer and/or maintains a computer database.
- Enters data for envelopes, labels, form letters, and correspondence.
- Formats and produces documents.
- Detects and corrects errors.
- Uses word processing, spreadsheet, database, or other software on a computer.
- Uses basic office equipment (including a photocopy machine, facsimile machine, binding machine, etc.) and has the ability to follow instructions.
Administrative Data Entry and Quality Review Specialist
Harvard University
Jamaica Plain
11.2023 - 02.2024
- Administrative worker performing data entry and quality reviews for an online case management system.
- Entering information into an online case file system, reviewing data for accuracy and completeness, and assessing/searching a subset of case files for specific/additional information.
- Attention to detail, maintaining confidentiality of secure information, and comfort using technology and online systems.
Unit Secretary/Coordinator
Lemuel Shattuck Hospital
Jamaica Plain
02.2023 - 11.2023
- Assistant to the charge nurse.
- Pulled charts, organized medical records in direct order.
- Answered phones, directed calls to the right person, and scheduled visits.
- Admissions entered in the Meditech system.
- Processed work orders, keeping the unit intact.
- Performed secretary duties including filing, faxing, and organization.
- Scheduled appointments and collected co-pays.
Administrator Coordinator
Beth Israel Deaconess Medical Center
Boston
06.2021 - 02.2023
- Entered travelers into One Staff.
- Updated spreadsheets as needed.
- Pulled certificates/licensures.
- Followed up with agencies for extensions, credentials, and offers.
- Processed timesheets/payroll.
- Greeted patients, collected necessary co-pay/deductible/co-insurance, and explained the consent form to be completed in the Epic system.
- Assisted patients with iPad check-in process, with the ability to troubleshoot and provide feedback.
- Billed and submitted patient claims.
- Performed other office and administrative duties.
Hub Customer Service 11
Williams-Sonoma, Inc.
Taunton
12.2018 - 06.2021
- Established and promoted strong work ethics through teamwork and collaboration with associates.
- Worked with the floor to ensure product quality control.
- Handled Immediate Response Team (IRT) orders along with dedicated email lines within 24-48 hours of escalation; researched customer inquiries; provided resolution within established time frames. Further research may be required for complex inquiries.
- De-escalated immediate customer service issues.
- Performed all scheduling functions in a high-volume environment for all WSI product brands; supported multiple HUB Operations in different regions within WSI Supply Chain Operations.
- Researched and analyzed customer orders and followed up with customers.
- Worked with management and local stores to provide customer service.
- Supported Special Projects as assigned by the Customer Service Manager, including the CSCII assistance line and overflow coverage as needed to meet business needs. Ability to handle large call volume daily while maintaining quality focus on each call.
- Handled emails, inbound calls, and outbound calls.
Administrative Assistant
Boston Housing Authority
Boston
03.2015 - 11.2018
- Greeted clients and checked them in for appointments.
- Answered phones, responded to client requests, and performed general office work.
- Performed faxing, filing, mailing, copying, and mail distribution.
- Scheduled interpreter service as needed.
- Handled customer questions and complaints with professional courtesy.
- Juggled answering phones while attending to clients in person.
Receptionist
Massachusetts Department of Social Services
Boston
10.2014 - 03.2015
- Answered incoming phone calls and questions.
- Directed clients to the right extensions and departments using the Cisco system.
- Checked in clients for appointments for the workers.
- Performed office work such as faxes, sorted mail, and also provided backup in other departments during employee absences.
- Inventoried office supplies and managed ordering of new supplies whenever required.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone, and setting appointments.
Education
High School Diploma -
New Boston High School
Boston, MA06-1996
Skills
- Call Center Operations
- Analysis skills
- Administrative experience
- Hospital Experience
- Time management
- LIHTC
- Writing skills
- CSS
- Restaurant experience
- Patient monitoring
- Medical Records Management
- Operating systems
- Surgery
- Medication Administration
- Children
- Yardi
- Transportation sales
- Word processing
- Property Management
- Computer networking
- Microsoft Powerpoint
- Payroll
- Help desk
- Microsoft Office (Word, Excel, Outlook)
- Supervising experience
- Operating Systems (Windows)
- Cold Calling
- Anatomy Knowledge
- EHR systems
- Research
- Medical Terminology
- Supply Chain
- Office management
- Ob/Gyn
- Patient interaction
- Medical Office Experience
- Epic
- Pediatrics
- Customer Service
- Hospitality
- Organizational skills
- Quality Control
- Data Entry
- Nielsen
- Clinic
- Medical Scheduling
- Front Desk Operations
- Mac OS
- Windows
- Care plans
- Epic (EHR System)
- Medical administrative support
- EDI
- CSR (Customer Service Representative)
- Social Work
- Client services
- Typing (40-45 WPM)
- Customer relationship management
- Medical receptionist
- Section 8
Certification
- CPR Certification
- Epic Certification
Timeline
HIM OSS1
Pappas Rehabilitation Hospital for Children
08.2024 - Current
Systems Administrator
Boston University
02.2024 - 08.2024
Administrative Data Entry and Quality Review Specialist
Harvard University
11.2023 - 02.2024
Unit Secretary/Coordinator
Lemuel Shattuck Hospital
02.2023 - 11.2023
Administrator Coordinator
Beth Israel Deaconess Medical Center
06.2021 - 02.2023
Hub Customer Service 11
Williams-Sonoma, Inc.
12.2018 - 06.2021
Administrative Assistant
Boston Housing Authority
03.2015 - 11.2018
Receptionist
Massachusetts Department of Social Services
10.2014 - 03.2015
High School Diploma -
New Boston High School