Yiwen Fu
Suwanee,GA
Summary
Proven in delivering exceptional customer satisfaction and handling customer complaints with patience, I excelled in high-pressure environments at Rachel's. My reliability and ability to maintain composure contributed to a positive guest experience, showcasing my customer service and multitasking skills.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
John
08.2022 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Waitress
Rachel
06.2021 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor Of Applied Science - Biological Sciences
University At Buffalo
Buffalo, NY05.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Cashier
John
08.2022 - 09.2023
Waitress
Rachel
06.2021 - 05.2022
Bachelor Of Applied Science - Biological Sciences
University At Buffalo