Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yiyou Ma

Syracuse,NY

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

2
2
years of professional experience

Work History

Customer Service Intern

Action One Fitness Club
06.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Teacher's Assistant

Keystone Education
06.2022 - 08.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Assisted lead teachers with lesson plan creation and materials development.
  • Worked with lead teacher to monitor class schedule and take attendance.

Marketing Intern

Hainan Shiye Dinggui Real Estate Investment Group
05.2021 - 08.2021
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Helped with planning and hosting of marketing events.
  • Assisted in creating written, video and image content for marketing channels.
  • Participated in brainstorming meetings to develop marketing collateral.

Education

Bachelor of Arts - Sport Management

Syracuse University
Syracuse, NY
05.2025

High School Diploma -

Highschool Attached To Northeast Normal University
Changchun, Jilin
05.2021

Skills

  • Customer Support
  • Active Listening
  • Electronic Systems
  • Customer Relationships
  • Exercise Physiology
  • Teamwork and Collaboration
  • Promotions and Marketing Strategies
  • Marketing Analytics

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Customer Service Intern

Action One Fitness Club
06.2023 - 08.2023

Teacher's Assistant

Keystone Education
06.2022 - 08.2022

Marketing Intern

Hainan Shiye Dinggui Real Estate Investment Group
05.2021 - 08.2021

Bachelor of Arts - Sport Management

Syracuse University

High School Diploma -

Highschool Attached To Northeast Normal University

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Yiyou Ma