Liza Raketska
Johnson City,TN
Summary
Enthusiastic team contributor excelling in upselling, conflict resolution and service. Recognized for enhancing guest experiences through great communication and adaptability. I thrive in high-pressure environments, ensuring efficient but warm service and building strong customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Bonefish Grill
11.2022 - Current
- Provided each guest with friendly, attentive service in a timely manner
- Cultivated warm relationships with regular customers
- Resolved customer complaints promptly and professionally
- Increased sales with upselling techniques
- Gained extensive knowledge of classic cocktails, wine, and beer
- Demonstrated strong multitasking skills by managing multiple tables, running sidework, preparation of bar drinks, etc.
- Collaborated with team members for efficient workflow
- Assisted with staff training
- Worked with POS systems to place orders, manage bills, and handle complimentary items
Server/Hostess
Cracker Barrel
08.2020 - 11.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Adapted to diverse customer needs
- Maximized table turnover rate by managing reservations and seating arrangements
- Maintained cleanliness and organization in dining area
Cashier/Cook
Zaxby’s
06.2018 - 08.2022
- Assisted customers with inquiries
- Maintained a clean, organized and sanitary work area
Education
Bachelor of Science -
East Tennessee State University
2027
Skills
- Conflict Resolution
- Cool under pressure
- Excellent communication
- Upselling
- Food safety practices
- POS operation
- Team player
- Adaptable and flexible
Certification
- ServSafe
- ABC License
- Trainer
Timeline
Server/Bartender
Bonefish Grill
11.2022 - Current
Server/Hostess
Cracker Barrel
08.2020 - 11.2022
Cashier/Cook
Zaxby’s
06.2018 - 08.2022
Bachelor of Science -
East Tennessee State University
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