Y'Mani Scott
Houston,TX
Summary
Hardworking and passionate job seeker with 8+ years of strong customer service experience. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients and team members. Motivated to maintain customer satisfaction and contribute to company success. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
4
4
years of professional experience
Work History
Float Teller
First Service Credit Union
Houston, TX
03.2024 - Current
- Greets customers and provides excellent customer service.
- Follows established procedures for handling cash including counting currency, verifying amounts of deposits and withdrawals against corresponding documents.
- Provides assistance to customers regarding online banking, ATM cards, debit cards, credit cards.
- Answers phone calls and emails promptly in a professional manner.
- Provides guidance and support to less experienced colleagues.
- Directs specific questions to appropriate branch personnel.
- Process deposits, withdrawals, transfers, payments, and other transactions accurately and efficiently.
- Resolve problems or discrepancies concerning customers' accounts.
- Build and maintains client relationships through quality, personalized interactions.
- Cross-sell bank products by answering inquiries, informing customers of new services and promotions.
- Travels and assists branches throughout city as needed.
Key Holder
Cotton On Group
Houston, TX
10.2023 - 03.2024
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service to promote long term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, supervising staff, product merchandising, and maintaining cleanliness of the store.
- Trained team members in successful strategies to meet operational and sales targets.
Cashier
Champs Sports
Houston, TX
01.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various floor positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
Fine Jewelry Sales Associate
JCPenney
Houston, TX
10.2021 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Replenished merchandise from inventory during downtime when stock became low.
- Educated customers on proper jewelry care and maintenance for new purchases.
- Participated in pre-selling and sales-driving events to maximize sales.
- Used clientele program to maintain customer profile and contact information.
Education
High School Diploma -
Klein Forest High School
Houston, TX06-2018
Skills
- Training and Mentoring
- Daily Reporting
- Customer Service
- Inventory Monitoring
- Adaptable
- Complex Problem-Solving/Critical Thinking
- Calm and Level-Headed Under Stress
- Quick learner
- Cash handling
- Data Collection
Awards
Team Member Of The Quarter Award in recognition of exemplifying excellence in “The Strategy” at Champs Sports
Timeline
Float Teller
First Service Credit Union
03.2024 - Current
Key Holder
Cotton On Group
10.2023 - 03.2024
Cashier
Champs Sports
01.2023 - 10.2023
Fine Jewelry Sales Associate
JCPenney
10.2021 - 11.2022
High School Diploma -
Klein Forest High School