YMEKA HARRIS
Jackson,MS
Summary
Customer-focused professional with 7+ years in technical troubleshooting, billing assistance, and high-volume call resolution. Demonstrates strong problem-solving abilities and accurate documentation, effectively de-escalating complex customer situations. Aiming to leverage communication and technical skills in a customer-facing role to enhance organizational objectives.
Overview
6
6
years of professional experience
Work History
Customer Technical Support
ADT
Remote, MS
01.2026 - 07.2026
- Provided technical support to customers regarding installation, repair, and maintenance.
- Assisted customers with product information, technical support, and troubleshooting assistance.
- Identified root cause of technical issues and developed solutions.
- Utilized diagnostic tools to identify root causes of product failures.
- Documented troubleshooting processes and created user guides for customers.
- Created detailed reports outlining the scope of work completed and recommendations for further action.
Order Picker
Amazon
Canton, MS
08.2024 - 07.2025
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Operated handheld scanners to locate and pick items accurately.
- Maintained organization of inventory within the warehouse space.
- Collaborated with team members to streamline order fulfillment processes.
- Executed safe lifting practices while handling heavy merchandise.
- Followed established safety protocols to ensure workplace safety standards.
Authorization Agent
American Home Shield Corporation
Remote, MS
04.2024 - 08.2024
- Assisted customers with home warranty claims and service requests, ensuring timely contractor scheduling and clear communication on coverage details.
- Communicated with contractors to ensure timely dispatch, updates, and service completion.
- Resolved billing issues and updated memberships, enhancing customer satisfaction through effective service fee clarification.
- Investigated claim disputes by verifying coverage limits and warranty exceptions, leading to accurate claim resolutions.
- Documented all interactions and follow-up commitments in the case management system.
- Provided support via phone, email, and chat channels.
Billing Specialist
Verizon
Remote, TX
02.2020 - 12.2023
- Managed high-volume inbound customer calls regarding billing, service plans, device issues, and account inquiries, ensuring prompt resolution.
- Educated customers on service features, billing cycles, payment arrangements, and troubleshooting steps.
- Guided customers on service features, billing cycles, payment arrangements, and troubleshooting steps to enhance understanding and satisfaction.
- Resolved technical issues such as network connectivity, account access errors, and device setup.
- De-escalated calls by actively listening, identifying concerns, and providing effective, timely solutions to improve customer experience.
- Ensured compliance with company policies, privacy standards, and communication guidelines.
Education
High School Diploma -
Canton High School
Canton, MS05.2016
Skills
- Customer support
- Technical Troubleshooting
- Billing & Claims Assistance
- Remote support
- Product Knowledge
- Time management
Written communication
Timeline
Customer Technical Support
ADT
01.2026 - 07.2026
Order Picker
Amazon
08.2024 - 07.2025
Authorization Agent
American Home Shield Corporation
04.2024 - 08.2024
Billing Specialist
Verizon
02.2020 - 12.2023
High School Diploma -
Canton High School