Yndira Rivera
Groveland,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Wolfgang Puck Bar & Grill. Proven ability to enhance guest engagement and maximize sales through effective upselling techniques. Recognized for maintaining high standards of hygiene and fostering a collaborative environment during peak hours.
Overview
7
7
years of professional experience
Work History
Server
Wolfgang Puck Bar & Grill
The Villages, FL
04.2023 - 05.2025
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
The Hangry Bison
Winter Garden, FL
02.2021 - 12.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Tapas On Main
Bethlehem, PA
04.2020 - 11.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Tacos & Tequila Cantina
Easton, PA
10.2018 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle
Education
High school de -
Easton Area High School
Easton, PA06.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- High volume dining
- Professional appearance
- Allergy awareness
Languages
Spanish
Native or Bilingual
Timeline
Server
Wolfgang Puck Bar & Grill
04.2023 - 05.2025
Server
The Hangry Bison
02.2021 - 12.2022
Server
Tapas On Main
04.2020 - 11.2021
Server
Tacos & Tequila Cantina
10.2018 - 05.2019
High school de -
Easton Area High School