Yoan Gonzalez
Portland,OR
Summary
Dynamic Customer Service Sales Representative with Cintas Corp, recognized for boosting sales revenue by effectively identifying customer needs. Skilled in active listening and time management, I enhanced customer satisfaction by resolving complex issues and managing high call volumes, ensuring timely responses and fostering strong customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Cintas Corp
08.2016 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
High School Diploma -
Habana University
Cuba 04-2001
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
Certification
- CSP - Certified Sales Professional
Languages
English
Interests
- Supporting STEM education initiatives and mentorship programs
- Electronics and Circuit Building
Timeline
Customer Service Sales Representative
Cintas Corp
08.2016 - Current
High School Diploma -
Habana University
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