Hi, I’m
Yoana Serrano Leon
1841 Basenji Drive Lake Alfred,FL
Summary
Dynamic professional with a proven track record in the hospitality and entertainment sectors, notably at Mofongo Restaurant. Excelled in guest engagement and exceptional customer service, seamlessly managing multiple tasks to enhance customer satisfaction. As Owner of Baila Conmigo Dance Studio, significantly improved business processes, demonstrating a strong work ethic and adept cash handling skills.
Overview
15
years of professional experience
Work History
Mofongo Restaurant
Server
09.2019 - 01.2025
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Salao Restaurant
Server
12.2018 - 08.2019
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Baila Conmigo Dance Studio
Owner Dance School
01.2016 - 09.2018
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
R2 Hotels
Entertainer and Choreographer
03.2010 - 07.2015
Job overview
- Remained in costume for extended periods for maximum performance effect.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
Education
Lycee Polyvalent Bellevue135 Rue De Narbonne 31031 Toulouse France
High School Diploma
07-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Italian
Professional Working
Timeline
Server
Mofongo Restaurant
09.2019 - 01.2025
Server
Salao Restaurant
12.2018 - 08.2019
Owner Dance School
Baila Conmigo Dance Studio
01.2016 - 09.2018
Entertainer and Choreographer
R2 Hotels
03.2010 - 07.2015
Lycee Polyvalent Bellevue
High School Diploma
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