Yoanna Yordanova

• Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
• Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
• Managed opening and closing duties to facilitate restaurant operations.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Attended meetings to learn and share information and find ways to enhance customer dining experience.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

• Provided excellent customer service to ensure satisfaction.
• Prepared drinks according to standard recipes.
• Provided exceptional service to high volume of daily customers.
• Greeted customers, answered questions and recommended specials to increase profits.

• Provided excellent customer service to ensure satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Stayed informed about daily specials, new menu items, promotions.
• Provided exceptional service to high volume of daily customers.

Greeted guests and provided menus.

• Provided excellent customer service to ensure satisfaction.
• Monitored dining room for cleanliness and proper set-up at all times.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..