Yoben Wolde
Alexandria,Virginia
Summary
I was from Ethiopia and became proficient in English in less than 8 months. After finishing high school, I went to college with no assistance from a parent or guardians and got my bachelors. I applied for a couple of jobs and got the position in Hampton, and a couple of months later I got promoted to supervisor.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Hampton Inn By Hilton
11.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Swim Instructor
Big Blue
08.2022 - 01.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Sales and Business Development Associate
Ultimate Charity
09.2022 - 12.2022
- Engaged with customers to build business relationships.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Marketing and Social Media Coordinator
Virginia Midwives
03.2021 - 06.2021
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for client's website and social media publications.
- Created and distributed monthly newsletters to stay in touch with followers.
- Increased user base by promoting brand awareness and launching key marketing efforts.
Education
No Degree - Information Technology
Bemanda
Alexandria, VA03.2024
Bachelor of Arts - Communication Studies
Randolph College
Lynchburg, VA05.2022
Skills
- Bilingual
- Attention to details
- Proficient in Office 365
- Problem-Solving Skills
- Time Management
- Listening Skills
- Leadership
Accomplishments
- Founded and established an organization (Ethiopian Club), including initiating the application process, meeting the necessary requirements, and facilitating interviews, trials, and presentations.
- I started doing photography and have been offered several gigs.
Affiliations
President
- Founded and established the organization, including initiating the application process, meeting the necessary requirements, and facilitating interviews, trials, and presentations.
- Successfully grew the organization to over 50 members, representing 8% of the student body at Randolph College.
- Developed and delivered speeches and presentations to communicate information and motivate members to achieve organizational goals.
Collaborated with other leaders to plan and execute events and gatherings, ensuring that they align with the organization's mission and vision.
Timeline
Front Desk Supervisor
Hampton Inn By Hilton
11.2022 - Current
Sales and Business Development Associate
Ultimate Charity
09.2022 - 12.2022
Swim Instructor
Big Blue
08.2022 - 01.2023
Marketing and Social Media Coordinator
Virginia Midwives
03.2021 - 06.2021
No Degree - Information Technology
Bemanda
Bachelor of Arts - Communication Studies
Randolph College
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