Yoceli Torres
Arrow Exterminators, Inc
Pflugerville,TX
2
Languages
16
years of professional experience
Dedicated Customer Care Specialist with over six years of experience in problem-solving and complaint resolution. Known for exceptional customer service, bilingual communication, and strong organizational skills, ready to enhance daily operations and support customer satisfaction.
Work History
Customer Support Specialist
3 Years 2 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinate service scheduled and technician routes
- Manage inbound and outbound calls and resolve customers concerns.
- Process payments and assist with billing inquiries.
- Maintain accurate customer records and support daily office operations.
- Collection calls.
Customer Service Representative
2 Years 4 Months- Answered and directed incoming phone calls.
- Performed data entry and maintain records.
- Prepared and mailed correspondence.
- Supported customer service and accounting department.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
4 Years 4 Months- Prepared termite reports and business correspondence.
- Scheduled appointments and manage invoices
- Maintain filling system
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Problem-solving
Complaint handling
Data entry
Sales support
Appointment scheduling
Payment processing
Multitasking and organization
Customer service
Empathy and patience
Email communication
Microsoft windows and office
Bilingual English and Spanish
VOIP Phone systems knowledge
Typing 40 WPM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
Arrow Exterminators, Inc
06.2023 - CurrentRead More
Customer Service Representative
Jonathan Paul Fitovers
08.2015 - 12.2017Read More
Customer Service Representative
Edgar Flores, Pest Management
08.2010 - 12.2014Read More
Stoney Point High School
High School Diploma
Read More