Yocelin Delgado
Cumberland,WI
Summary
Proven leader and effective communicator, adept at fostering team collaboration and enhancing customer satisfaction at Peter and Annie’s. Demonstrated excellence in health and safety compliance, alongside a commitment to maintaining high cleanliness standards. Skilled in hospitality service, with a track record of driving performance improvements and adeptly handling customer complaints.
Overview
2
2
years of professional experience
Work History
Barista Trainer
Peter and Annie’s
2023.12 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Environmental Services Housekeeper
Marshfield Clinic
2023.09 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Dietary Aide
Care and Rehab
2022.11 - 2023.12
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Education
High School Degree -
Cumberland High School
Cumberland, WI05.2023
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Performance Improvements
- Complaint Handling
- Health codes compliance
- Friendly and outgoing
- Team Player
- Cash Register Operation
- Active listener
- Exceptional customer service
- FLUENT IN LANGUAGE
- Hospitality service expertise
- Clear Communication
- Attention to Detail
Languages
Spanish and English
Native or Bilingual
Timeline
Barista Trainer
Peter and Annie’s
2023.12 - Current
Environmental Services Housekeeper
Marshfield Clinic
2023.09 - Current
Dietary Aide
Care and Rehab
2022.11 - 2023.12
High School Degree -
Cumberland High School
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