Yochabell Alvarez
San Bernardino,CA
Summary
Dedicated and results-driven Individual with a strong background in customer service, administrative support, and office management. Proven ability to deliver exceptional service through effective communication and attention to detail. Experienced in restaurant service and university administrative roles, demonstrating adaptability and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Enrollment Specialist
University of Hawaii at Manoa
03.2021 - 12.2023
- Implemented a new online system for transcript requests, resulting in 30% reduction in processing times and improving student satisfaction.
- Developed and conducted training sessions for staff on new software systems and academic policy updates, resulting in a 20% increase in staff proficiency.
- Received commendations from students and faculty for providing excellent customer service, and maintaining satisfaction rating of over 90%.
- Improved communication between departments through efficient message delivery and prompt response to inquiries.
- Supported administrative staff with data entry tasks, maintaining accurate records of student information.
Server
Olive Garden
07.2021 - 12.2022
- Maintained a high customer satisfaction rating of 95% based on feedback surveys.
- Managed customer inquiries, resolved issues, and ensured guest satisfaction
- Collaborated with team members to maintain a smooth and efficient operation.
- Implemented a new upselling technique, resulting in a 10% increase in dessert sales.
Service Crew Member
Chipotle
11.2019 - 05.2021
- Informed customers of daily specials, promotions, and other restaurant information.
- Ensured compliance with health regulations by following proper sanitation procedures.
- Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
- Operated cash registers and POS systems, handling over $7,000 in sales daily.
Education
Associate in Admin of Justice -
Long Beach City College
Long Beach, CA06.2021
Bachelor's in Political Science -
University of Hawai'i At Manoa
12.2023
Skills
Data Entry, Office Management, Administrative Support, Employee Training, MS Office, Multi-Line Phone Systems
Timeline
Server
Olive Garden
07.2021 - 12.2022
Enrollment Specialist
University of Hawaii at Manoa
03.2021 - 12.2023
Service Crew Member
Chipotle
11.2019 - 05.2021
Associate in Admin of Justice -
Long Beach City College
Bachelor's in Political Science -
University of Hawai'i At Manoa
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