Yodalys Urquiza Ortiz
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle company needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Villa Mi Paraiso
04.2022 - 08.2022
- Raised property accuracy and accountability by creating new automated tracking method.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
English Teacher
University Of Medical Sciences Finlay Albarran
04.2021 - 03.2022
- Developed innovative lesson plans to engage students in English language learning.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Guest Service Agent
SELECMAR
12.2016 - 07.2017
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Hostess Manager
Cafe Bohemia Restaurant
11.2014 - 08.2015
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Mentored hostess team members, fostering professional growth and strong teamwork.
Education
BBA - Tourism Management
School of Hospitality And Tourism of Havana
Havana, Cuba05.2014
Bachelor of Arts - Foreign Language Teacher Education
Higher Pedagogical Institute Enrique Jose Varona
Havana, Cuba07.2009
Skills
- Inventory Control
- Operations Management
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Decision-Making
- Customer Service Management
- Delegating Work
- Performance Evaluation and Monitoring
- Desktops, Laptops, and Mobile Devices
- Polyglot
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Full Professional
Italian
Limited Working
German
Elementary
Timeline
Assistant General Manager
Villa Mi Paraiso
04.2022 - 08.2022
English Teacher
University Of Medical Sciences Finlay Albarran
04.2021 - 03.2022
Guest Service Agent
SELECMAR
12.2016 - 07.2017
Hostess Manager
Cafe Bohemia Restaurant
11.2014 - 08.2015
BBA - Tourism Management
School of Hospitality And Tourism of Havana
Bachelor of Arts - Foreign Language Teacher Education
Higher Pedagogical Institute Enrique Jose Varona
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