YODIT BERHE
Washington,DC
Overview
11
11
years of professional experience
Work History
Customer Service
DUBAI MARKET LLC
Washington , DC
11.2015 - 05.2019
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Implemented new processes to improve customer service efficiency.
BUSSER /BANQUET SERVER
DUPONT HOTEL
03.2008 - 01.2012
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Organized storage areas for clean dishes and stocked linens.
Education
High School Diploma -
KEIH BAHRI
ERITREA06-1985
Skills
- Complaint Handling
- Customer Relationship Management
- Customer Needs Assessment
- Payment management
- Client Engagement
Languages
English
Professional
TIGRIGNA
Native/ Bilingual
AMHARIC
Full Professional
Timeline
Customer Service
DUBAI MARKET LLC
11.2015 - 05.2019
BUSSER /BANQUET SERVER
DUPONT HOTEL
03.2008 - 01.2012
High School Diploma -
KEIH BAHRI