Overview
Work History
Education
Skills
Languages
Timeline
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YODIT BERHE

Washington,DC

Overview

11
11
years of professional experience

Work History

Customer Service

DUBAI MARKET LLC
Washington , DC
11.2015 - 05.2019
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Maintained an organized filing system for customer records and service requests.
  • Implemented new processes to improve customer service efficiency.

BUSSER /BANQUET SERVER

DUPONT HOTEL
03.2008 - 01.2012
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Organized storage areas for clean dishes and stocked linens.

Education

High School Diploma -

KEIH BAHRI
ERITREA
06-1985

Skills

  • Complaint Handling
  • Customer Relationship Management
  • Customer Needs Assessment
  • Payment management
  • Client Engagement

Languages

English
Professional
TIGRIGNA
Native/ Bilingual
AMHARIC
Full Professional

Timeline

Customer Service

DUBAI MARKET LLC
11.2015 - 05.2019

BUSSER /BANQUET SERVER

DUPONT HOTEL
03.2008 - 01.2012

High School Diploma -

KEIH BAHRI

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YODIT BERHE