Yoelmys Silverio Reinaldo
KISSIMMEE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Freight Dispatcher
Yoki Trucking LLC
KISSIMMEE
02.2015 - Current
- Coordinated daily freight schedules for efficient transportation management.
- Communicated with drivers to ensure timely pickups and deliveries.
- Monitored shipment progress and resolved any issues that arose.
- Utilized dispatch software for real-time tracking of freight status.
- Maintained accurate records of shipments and transportation activities.
- Processed invoices for payment in accordance with company policies and procedures.
- Scheduled trucks for loading and unloading at various locations.
- Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.
- Monitored shipments to guarantee on-time delivery.
- Created reports to track delivery times, routes and costs.
- Developed relationships with key suppliers to ensure quality service at competitive prices.
- Communicated with truck drivers about pick up and delivery schedules.
- Resolved disputes between customers and carriers regarding shipment issues.
Dillar’s
Sale Associate
Orlando
03.2014 - 02.2015
- Completed day-to-day duties accurately and efficiently
- Worked successfully with diverse group of coworkers to accomplish goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
JC Penney
Pricing Team
Orlando
02.2012 - 03.2014
- executing weekly sale signage.
- processing clearance items.
- updating price tickets.
- managing inventory.
- maintain a fast-paced and organized sales floor.
Education
Elizabethtown Area High School
Elizabethtown, PASkills
- Freight scheduling
- Dispatch software
- Shipment monitoring
- Invoice processing
- Customer relationship management
- Problem solving
- Data reporting
- Stress tolerance
- Record keeping
- Effective multitasking
- Documentation management
- Bilingual English and Spanish
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Freight Dispatcher
Yoki Trucking LLC
02.2015 - Current
Dillar’s
Sale Associate
03.2014 - 02.2015
JC Penney
Pricing Team
02.2012 - 03.2014
Elizabethtown Area High School