Yohan Martinez
Ingleside
Summary
Adaptable professional with a proven ability to learn quickly and adjust to new environments. Expertise in acquiring and applying new knowledge effectively. Committed to continuous learning and adept at navigating change successfully.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Member Service Representative
SSFCU
Ingleside
02.2025 - 05.2025
- Resolved member account inquiries and processed transactions efficiently, enhancing member satisfaction.
- Guided members on SSFCU products and services, facilitating informed decision-making.
- Handled cash transactions, including deposits and withdrawals, ensuring accurate account management.
- Validated member identity to maintain account security and integrity.
City Carrier Assistant
USPS, United States Postal Service
Corpus Christi
11.2023 - 05.2024
- Ensured timely and safe delivery of mail by conducting thorough pre-shift vehicle inspections and adhering to all road safety regulations.
- Handled sensitive mail, secured necessary receipts, and ensured accurate completion of paperwork.
- Maintained full compliance with USPS policies and procedures in daily operations.
Sales Associate
Autonation Toyota Scion Corpus Christi
Corpus Christi
03.2022 - 03.2023
- Met and exceeded sales goals through effective customer engagement and product demonstration.
- Elevated customer experience by delivering detailed product information and addressing inquiries professionally.
- Guided customers on financing options and warranties to support informed purchasing decisions.
Store Manager
Victoriam Wireless (Metro by T-Mobile)
Victoria
05.2020 - 04.2021
- Led store operations, creating a positive shopping environment and resolving customer issues promptly.
- Developed and implemented training programs that enhanced team skills and streamlined store operations.
- Built customer confidence through active listening and quick resolution of concerns and complaints.
Education
Bachelor of Science - Business Administration And Management
Miami Dade College
Miami, FL05-2020
Skills
- Payment Processing
- Transaction processing
- Account inquiries
- Customer relationship management
- Data Management
- Time management
- Operations specialist
- Bilingual communication
- Team leadership
- Financial reporting
- Product education
Certification
- College Credit Certificate Business Specialist - Accounting and Budgeting
The College Credit Certificate in Accounting and Budgeting will prepare students to compute, classify, and record numerical data to keep financial records complete. Students will also be prepared to check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Languages
- English
- Spanish
References
References available upon request.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Member Service Representative
SSFCU
02.2025 - 05.2025
City Carrier Assistant
USPS, United States Postal Service
11.2023 - 05.2024
Sales Associate
Autonation Toyota Scion Corpus Christi
03.2022 - 03.2023
Store Manager
Victoriam Wireless (Metro by T-Mobile)
05.2020 - 04.2021
Bachelor of Science - Business Administration And Management
Miami Dade College