Yohan Rivas Brinas
Hialeah
Summary
Results-driven Assistant Manager with expertise in team leadership and operational efficiency. Proven ability to enhance customer service through effective communication and process improvements.
Dynamic Assistant Manager specializing in customer service and team motivation. Skilled in decision-making and task delegation, contributing to streamlined operations and improved onboarding experiences that enhance team performance.
Proactive Assistant Manager with a strong track record in implementing process improvements and fostering cross-department collaboration. Known for exceptional problem-solving and time management skills that drive workflow efficiency and operational success.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in [Desired Position] role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
YMP Management
Hialeah, FL
09.2022 - 03.2026
- Coordinated team schedules to ensure optimal staffing and operational efficiency.
- Developed training materials for new hires, enhancing onboarding experience and reducing ramp-up time.
- Streamlined communication between departments, fostering collaboration and accelerating project timelines.
- Implemented process improvements that increased workflow efficiency by identifying bottlenecks and recommending solutions.
Education
Bachelor of Science -
Keiser University
Fort Lauderdale, FL04-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Task delegation
- Conflict resolution
- Employee scheduling
- Recruiting and interviewing
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Timeline
Assistant Manager
YMP Management
09.2022 - 03.2026
Bachelor of Science -
Keiser University