Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yohana Roa

Silver Spring,MD

Summary

Dynamic host with a proven track record at Melida, excelling in customer service and team collaboration. Enhanced guest satisfaction through effective seating arrangements and efficient reservation management. Recognized for multitasking proficiency and exceptional communication, contributing to a streamlined dining experience and increased operational efficiency.

Overview

3
3
years of professional experience

Work History

Host

Melida
03.2022 - Current
  • Coordinated guest seating arrangements to maximize efficiency and enhance customer experience.
  • Managed waitlist system to ensure timely seating and optimal table turnover.
  • Assisted in training new hosts on greeting protocols and reservation management.
  • Communicated effectively with kitchen and waitstaff to streamline service flow.
  • Monitored dining area for cleanliness, promptly addressing any issues to uphold standards.
  • Implemented feedback collection process from guests to improve service quality continuously.
  • Resolved guest inquiries and concerns promptly, ensuring satisfaction throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Education

Associate of Arts -

Venezuela School of Arts
Venezuela

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Exceptional communication
  • Detail-oriented
  • Guest relations
  • Staff coordination
  • Reservations

Timeline

Host

Melida
03.2022 - Current

Associate of Arts -

Venezuela School of Arts

Similar Profiles

CREATE PROFILE
Yohana Roa