Yohana Toledo-Nunez
Cypress,USA
Summary
Motivated professional with strong leadership and organizational skills, experienced in delivering exceptional customer service in diverse environments. Proven ability to enhance communication and collaboration across multicultural teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Spring Branch Community Health Center
Houston, TX
01.2025 - Current
- Processed insurance verification for patient admissions and treatment.
- Collected and organized documentation within logical groupings or categories to facilitate patient Check-In.
- Collected patient information details for new and existing patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Met monthly revenue in order to sustain non profitable community clinic.
Patient Access Representative
Texas Vein and Wellness Institute- United Vein and Vascular-Houston, TX
Houston, TX
09.2023 - 12.2024
- Provided accurate information regarding procedures and services to patients.
- Documented call details and patients interactions in electronic medical record system.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Medical Office Front Desk/Certified Medical Assistant
Hamilton Vascular-Sugar Land, TX
Sugar Land, TX
09.2020 - 09.2023
- Implemented efficient scheduling for front desk shifts and coverage.
- Facilitated communication between departments to enhance patient experiences.
- Assisted healthcare providers with patient examinations and procedures.
- Educated patients on treatment plans and medication usage consistently.
- Worked with cross-functional teams to achieve monthly goals.
Ecommerce Associate
Bayou Pawn-Houston, TX
Houston, TX
07.2018 - 09.2020
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Maintained accurate records of all transactions between customers and company representatives.
- Generated monthly reports detailing key metrics including revenue generated by online sales activities.
- Over exceeded monthly revenue goals.
Assistant Manager
Cash America-Houston, TX
Houston, TX
09.2014 - 07.2018
- Collaborated with the management team to develop effective sales strategies.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary up to $10,000.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
Biology
Lonestar Community College
Houston, TX05.2013
Certificate - Medical Assisting
Sanford Brown College
Houston, TX08.2008
Bachelors In Progress - Biology
Texas Southern University
Houston, TXSkills
- Patient education
- Customer relationship management
- Healthcare operations
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Fluent in Spanish/English
- Customer service
- Phone etiquette
- Multi-channel communication
Certification
BLS Certification
Timeline
Patient Service Representative
Spring Branch Community Health Center
01.2025 - Current
Patient Access Representative
Texas Vein and Wellness Institute- United Vein and Vascular-Houston, TX
09.2023 - 12.2024
Medical Office Front Desk/Certified Medical Assistant
Hamilton Vascular-Sugar Land, TX
09.2020 - 09.2023
Ecommerce Associate
Bayou Pawn-Houston, TX
07.2018 - 09.2020
Assistant Manager
Cash America-Houston, TX
09.2014 - 07.2018
Biology
Lonestar Community College
Certificate - Medical Assisting
Sanford Brown College
Bachelors In Progress - Biology
Texas Southern University
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