Yohane Abena
Gaithersburg,MD
Summary
Dedicated and reliable professional with experience delivering excellent customer service in fast-paced environments. Strong communicator with active listening skills and a positive, approachable attitude that fosters welcoming and supportive environments. Proven ability to work effectively in team settings, train new staff, and manage responsibilities with strong organization and attention to detail. Dependable, punctual, and proactive, with a commitment to maintaining high standards of service and contributing to a collaborative and efficient workplace.
Overview
2
2
years of professional experience
Work History
Cashier
Tropical Smoothie
Rockville, Maryland
07.2024 - 03.2026
- Assisted customers in locating products, responding to inquiries, and providing tailored product recommendations.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured cleanliness and organization of work area to enhance customer experience during shifts.
- Collaborated with team members to ensure smooth operations during peak hours.
- Prepared smoothies and food items to meet company recipes and quality standards.
Education
High School Diploma -
Montgomery College
Rockville, MD03-2026
Skills
- Cash handling
- Customer service
- Food preparation
- Team collaboration/work
- Time management
- Active listening
- Responsibility & Reliability
- Emotional regulation
- Positive Attitude & Energy
Languages
English
Full Professional
French
Native/ Bilingual
Affiliations
i love going out with my friend and i love meeting people and making people day
Timeline
Cashier
Tropical Smoothie
07.2024 - 03.2026
High School Diploma -
Montgomery College