Yohanka Saavedra Perez
Port Saint Lucie,FL
Summary
Motivated professional with a background in customer service adept at cultivating strong customer service relationships and comprehending their needs. Maintains composure under pressure and adeptly handles customers in high-stress situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BDC Representative
Earl Stewart Toyota
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing 150 monthly inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Collaborated with the sales team to ensure a seamless transition from initial contact to final sale, enhancing client relationships.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
- Increased lead generation by conducting thorough market research and targeted outreach efforts.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Program vehicles and offer owners guidance on understanding their vehicles.
Customer Service Representative
Publix
04.2020 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy.
- Provides premier customer service, including greeting customers and answering their questions.
- Handles money services such as check cashing, lottery, gift cards, money orders, and Western Union transactions.
- Performs daily bookkeeping procedures such as balancing and reconciling cash drawers, maintains office accountability, and prepares deposits.
- Answers and directs telephone calls.
- Maintains the cash office and equipment.
- Coordinates operations on the front end to ensure premier service for our customers.
- Developed strong product knowledge to provide informed recommendations based on customer needs.
- Participated in cross-functional initiatives to enhance overall business operations and customer satisfaction levels.
Education
Associate of Science - Health Science
Indian River State College
Ft. Pierce, FL04.2025
High School Diploma -
St Lucie West Centennial
Port Saint Lucie, FL05.2023
Certification
NHA- Certified Medical Administrative Assistant
NHA-Certified EKG Technician
Basic Life Support
Languages
Spanish
Timeline
BDC Representative
Earl Stewart Toyota
09.2023 - Current
Customer Service Representative
Publix
04.2020 - 09.2023
Associate of Science - Health Science
Indian River State College
High School Diploma -
St Lucie West Centennial
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