Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yohanna Portillo

Brooklyn,NY

Summary

Customer service experience in cashiering at Dairy Queen and McDonald’s, library assistance, and barista work at Starbucks. Skilled in handling cash, processing transactions, assisting customers, and working in fast-paced environments. Fluent in English and Spanish, with an emphasis on friendly service and clear communication.

Overview

2
2
Languages
5
5
years of professional experience

Work History

Barista

Starbucks
Mineola, NY
12.2025 - Current
  • Prepared handcrafted Starbucks beverages using recipes and standard drink procedures.
  • Operated cash register and POS system for customer orders and payments.
  • Greeted customers and provided friendly service during busy store shifts.

Library Assistant

Hempstead Public Library
Hempstead, NY
05.2024 - 11.2025
  • Assisted Hempstead Public Library patrons with circulation, holds, and account questions.
  • Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.

Cashier/Cook

McDonalds
Hempstead, NY
05.2023 - 04.2024
  • Prepared McDonald's menu items following kitchen recipes and food safety standards.
  • Handled cash, card payments, and receipts with careful register balancing.

Cashier

Dairy Queen
Metairie, LA
02.2022 - 10.2022
  • Balanced cash drawer and handled change accurately during shifts.
  • Greeted guests and resolved order questions in fast paced service.

Education

Hempstead High School
Hempstead, NY

Skills

  • Cash handling
  • Customer service
  • Bilingual

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Barista

Starbucks
12.2025 - Current

Library Assistant

Hempstead Public Library
05.2024 - 11.2025

Cashier/Cook

McDonalds
05.2023 - 04.2024

Cashier

Dairy Queen
02.2022 - 10.2022

Hempstead High School
Yohanna Portillo