YOHANNA VALENCIA
Los Banos,CA
Summary
Dedicated and detail-oriented Administrative Professional with over 7 years of experience in healthcare administration, patient services, and data management. Skilled in handling patient referrals, coordinating appointments, and supporting daily clinic operations. Recognized for strong communication skills, organization, and the ability to work efficiently in fast-paced medical environments.
Overview
2026
2026
years of professional experience
Work History
Patient Referral Coordinator
Apex Medical Group
Los Banos, CA
2022 - Current
- Coordinated patient referrals, ensuring seamless communication between departments and providers.
- Managed scheduling of appointments, optimizing patient flow and reducing wait times.
- Maintained accurate patient records in electronic health record systems, enhancing data integrity.
- Assisted patients with insurance verification and pre-authorization processes for specialty care.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
Administrative Assistant
DAVITA
Los Banos, CA
10.2020 - 06.2022
- - Performed clerical duties including scanning, faxing, and filing of medical records.
- - Registered patients, scheduled appointments, and maintained detailed documentation.
- - Assisted the Facility Administrator and staff with daily operations and inventory management.
- - Provided excellent patient service in person and over the phone, ensuring a positive experience.
Receptionist-Operator
APEX MEDICAL GROUP
Los Banos, CA
09.2017 - 2020
- - Support various administrative functions to ensure smooth clinic operations.
- Contributed to a welcoming atmosphere for patients by maintaining a clean and organized reception area.
- Assisted in inventory management, ordering supplies as needed to maintain a well-stocked reception area.
- Greeted patients and managed appointment scheduling using electronic health record systems.
- Collected patient information and verified insurance details to ensure accurate billing processes.
- Assisted in maintaining a clean and organized reception area to enhance patient experience.
- Coordinated communication between medical staff, patients, and insurance providers to streamline operations.
Education
High School Diploma - undefined
Fremont High School
Sunnyvale, CA01.2015
Skills
- - Bilingual (English/Spanish)
- - Patient referrals & authorization coordination
- - Data management & Excel reporting
- - Excellent communication & teamwork
- - Scheduling & patient coordination
- - Customer service & problem solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
DAVITA
10.2020 - 06.2022
Receptionist-Operator
APEX MEDICAL GROUP
09.2017 - 2020
High School Diploma - undefined
Fremont High School
Patient Referral Coordinator
Apex Medical Group
2022 - Current