Yolaisy Lorente
Lehigh Acres,FL
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Los Parados Cafeteria
08.2015 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Restaurant Manager
La Mia Restaurant
09.2012 - 08.2015
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Skills
- Customer Engagement
- Staff Management
- Schedule Coordination
- Recruitment
- Inventory Control and Record Keeping
- Supply Chain Management
- Passion for Customer Satisfaction
- Order Delivery Practices
- Staff Scheduling
Certification
Certified Food Safety Manager
Certificate No.21797857
Issued Date:January 28,2022
Expiration Date: January 28, 2027
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Manager
Los Parados Cafeteria
08.2015 - Current
Restaurant Manager
La Mia Restaurant
09.2012 - 08.2015
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