Yolan LaGuerre
McDonough
Summary
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Piedmont Health (Part Time)
Macon, GA
02.2018 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed incoming calls and directed to appropriate department. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Provided information for patient admissions and discharges to foster timely processing.
- Acted as first point of contact and set appointments for prospective clients.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized, maintained and updated information in computer databases.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Customer Service Representative
Optum Engage (Contracted Role) Remote
12.2025 - 01.2026
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed approximately 30 incoming calls
Health Information Management Clerk
UnitedHealthcare (Contracted Role) Remote
McDonough, Georgia
12.2024 - 11.2025
- Maintained compliance with regulatory standards for release of information requests.
- Processed and logged high volumes of medical records accurately and efficiently.
- Managed over 1,000 active requests, entering timely completion and invoicing.
- Adapted to increased request volumes due to transition of HEDIS /Risk Adjustment processing.
- Excellent communication skills, both verbal and written.
- Collaborated with internal teams and eternal vendors to streamline request handling processes.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Administrative Assistant
United Parcel Service
ATLANTA, GA
06.2024 - 12.2024
- Coordinated schedules and meetings for management, ensuring efficient time allocation and resource utilization.
- Managed correspondence and documentation flow, enhancing communication across departments.
- Developed filing systems that improved document retrieval efficiency by 30%.
- Assisted in preparing reports and presentations, contributing to data accuracy and clarity.
- Ability to read, analyze and interpret general invoice information
- Ability to respond to questions from managers, customers and carriers
- Performs well under pressure and meets deadlines in a production environment
- Pays attention to detail
- Data entry and order processing, document scanning, shipment routing
- Resolving problems and maintaining an ongoing professional relationship with the customer and vendors.
Health Information Management Technician
Ethica Healthcare
Macon, Georgia
07.2021 - 06.2023
- Responsible for sorting and scanning documents into the EMR
- Perform copy service for patients, lawyer, subpoenas, insurance, SS and Workman's Compensation
- Handle all Release of Information, regarding invoicing, copying and mailing medical records
- Pull medical charts upon request
- Perform Quality Control on scanned documents, overlooking for accuracy and errors
- Handle all incoming faxes within department
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Education
GED -
Central Georgia Technical College
Macon, GA05-2016
Skills
- Epic systems
- Meditech
- Collain EHR
- Microsoft Word Software
- Microsoft Excel Worksheet
- Netsmarts Careteam Notes
- Incoming call reception
- Customer service
- HIPAA compliance
- Patient chart maintenance
- Appointment scheduling
- EMR / EHR
- Insurance verification
- Medical billing
- Insurance claims
Timeline
Customer Service Representative
Optum Engage (Contracted Role) Remote
12.2025 - 01.2026
Health Information Management Clerk
UnitedHealthcare (Contracted Role) Remote
12.2024 - 11.2025
Administrative Assistant
United Parcel Service
06.2024 - 12.2024
Health Information Management Technician
Ethica Healthcare
07.2021 - 06.2023
Unit Secretary
Piedmont Health (Part Time)
02.2018 - Current
GED -
Central Georgia Technical College