Yolanda Alaniz
Rancho Cucamonga,CA
Summary
Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating strong judgment and effective multitasking skills. Capable of independently managing tasks or collaborating with teams to ensure timely and accurate completion of clerical duties.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Administrative Clerk
City of Los Angeles - Los Angeles Police Departmen
Los Angeles
02.1989 - 04.2024
- Managed administrative tasks for Los Angeles Police Department's daily operations.
- Coordinated office communications to maintain effective information flow.
- Organized meetings, conferences, and travel arrangements for departmental staff.
- Developed office procedures to enhance operational efficiency.
- Generated monthly payroll reports to ensure salary accuracy.
- Maintained filing systems for confidential departmental records.
- Assisted high-ranking law enforcement officials with scheduling appointments.
- Responded promptly to incoming calls and emails from public and agencies.
Education
GED -
Glendale Community College
Glendale, CASkills
- Professional telephone etiquette
- Understanding of confidentiality
- Office management
- Payroll administration
- Document control
- Scheduling coordination
- Record keeping
- Communication strategies
- Attention to detail
- Customer service
- Effective problem solving
- Efficient data entry
- Fluent in English and Spanish
- Team player attitude
- Proficient in Microsoft office
- Phone etiquette
- Supply ordering
Affiliations
Avid camper in both tent and travel trailer. Enjoy hiking and the tranquility of the mountains. Outdoor cooking in an open range. Dog lover and travel seeker.
Accomplishments
Unit citation merit. Employee of the month.
Certification
Customer service training
Languages
Spanish
Professional
References
References available upon request.
Timeline
Senior Administrative Clerk
City of Los Angeles - Los Angeles Police Departmen
02.1989 - 04.2024
GED -
Glendale Community College
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