Yolanda ALLEN
Jamaica,NY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
25
25
years of professional experience
Work History
SUPERVISOR
FJC SECURITY SERVICES INC
11.2010 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
PASSENGER SERVICE AGENT/FIREGUARD AGENT
SUMMIT SECURITY
10.2008 - 02.2011
- Oversaw ticketing, gate and ramp services.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Security Guard Supervisor
WATCH DOG PATROLS
10.2004 - 03.2009
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Completed shift handover reports and debriefed next shift upon arrival.
- Verified staff performance through close observation.
- Managed security staff rotation for position coverage on breaks.
- Oversaw staff timekeeping entries and reports in [Software].
- Trained security workers on site-specified procedures.
ASBESTOS HANDLER
LOCAL 12 A
11.2005 - 01.2008
- Utilized diagnostic and identification tools to identify hazardous materials and differentiate between materials.
- Educated bystanders and coworkers on short- and long-term hazards of asbestos.
- Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
- Cleaned mold-contaminated sites by removing damaged porous materials or thoroughly cleaning contaminated nonporous materials.
- Monitored contaminated area to determine scope of hazard and progress of cleaning efforts against targets.
- Verified OSHA compliance for worksite and coworkers to establish safe environment.
- Removed asbestos using hand and power tools or specialty equipment.
SECURITY GUARD
TRI-STAR SECURITY
05.2004 - 10.2004
- MONITORED THE CHILREN AND SCREENED THEM BY USE OF A HANDWAND AND X-RAY MACHINE, MONITORED THE BUILDING BY USE OF A SUVAILLANCE CAMERA WHILE UNDER THE SUPERVISION OF THE N.Y.P.D
CARETAKER/Janitorial Worker
New York City Housing Authority
11.2002 - 11.2003
- Swept hard surface floors using broom or push broom dust mop.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
DEPARTURE SCREENER
AVIATION SAFEGUARD
10.1998 - 09.2001
Education
August Martin High School
Jamaica, NY12.1990
Skills
- Performance Tracking and Evaluations
- Safe Work Methods
- Performance Motivation
- Priority Management
- Supervising Employees
- Microsoft PowerPoint
Timeline
SUPERVISOR
FJC SECURITY SERVICES INC
11.2010 - Current
PASSENGER SERVICE AGENT/FIREGUARD AGENT
SUMMIT SECURITY
10.2008 - 02.2011
ASBESTOS HANDLER
LOCAL 12 A
11.2005 - 01.2008
Security Guard Supervisor
WATCH DOG PATROLS
10.2004 - 03.2009
SECURITY GUARD
TRI-STAR SECURITY
05.2004 - 10.2004
CARETAKER/Janitorial Worker
New York City Housing Authority
11.2002 - 11.2003
DEPARTURE SCREENER
AVIATION SAFEGUARD
10.1998 - 09.2001
August Martin High School
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