Yolanda Alvarado
Davenport
Summary
Versatile and dedicated professional with a proven track record at the Iowa Department of Corrections, adept in customer service and database entry. Excelling in roles requiring the ability to handle sensitive information and maintain confidentiality, I consistently deliver quality service, demonstrating strong organizational skills and a commitment to ethical conduct.
Overview
11
11
years of professional experience
Work History
Secretary
Iowa Department of Corrections
08.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Receives/screens visitors and telephone calls; answers routine questions and routes others to the appropriate staff person for handling.
- Opens/distributes mail; composes standardized responses to routine inquiries. Maintains alpha, numeric or subject matter files. Gathers/summarizes statistical information or data from files and records. Provides input on office policies/procedures.
- Knowledge of English: grammar, spelling and punctuation.
- Knowledge of general office procedures and equipment.
- Ability to operate personal computers and use word processing, spreadsheet and database software applications.
- Ability to communicate effectively orally and in writing.
- Ability to establish and maintain effective working relationships with employees and the public.
- Ability to interpret and follow oral and written instructions.
- Ability to keep records and maintain alpha, numeric and subject matter files.
- Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest and unethical behavior.
- Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner&
Committed to quality service. - Displays a high level of initiative, effort and commitment towards completing assignments efficiently.
- Works with minimal supervision. Demonstrates responsible behavior and attention to detail.
- Responds appropriately to supervision. Follows policy and cooperates with supervisors.
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
Multi Service Clerk
Scott County Recorders Office
11.2022 - 08.2024
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answers and screen phone calls or electronic requests; provides information or redirects call to appropriate parties; greets customers, responds to inquiries and provides directions as needed.
- Assists customers with filling out and completing paperwork; collects, reviews, and processes documents and forms; may collect payments for fees and fines.
- Files documents and maintains accurate physical and electronic filing systems. May ensure accurate indexing of documents.
- Receives, sorts, and distributes mail
- Maintain electronic database with recently recorded documents and upload to County website.
- Execute certified copies of vital records in accordance with policies and procedures set by the Iowa Department of Public Health.
- Process and issue marriage certificates/licenses.
- Issues Department of Natural Resources licenses and registrations/titles.
- Performs related duties as assigned.
- Generated daily reports of sales activity for management review.
- Prepared deposits according to established procedures.
- Processed customer orders promptly and accurately.
Attendance Secretary
Davenport Community School District
04.2016 - 11.2022
- Maintained accurate records of attendance and absences for all students in the school.
- Compiled data related to student attendance into spreadsheets for further analysis.
- Assisted with the coordination of substitute teachers when needed due to teacher absences.
- Reviewed student records regularly to ensure accuracy of information related to attendance.
- Collected data on student absences at regular intervals in order to analyze trends in absenteeism.
- Answered office phone and greeted visitors to assist callers or screen individuals entering school.
- Collected, verified and forwarded student withdrawal forms to update and submit attendance documentation.
- Reviewed excuse notes and documents for authenticity and issued passes allowing students to leave early.
- Issued admit slips for students after absence or late arrival.
- Organized and maintained files to store absence excuse paperwork from doctors, parents and guardians.
- Prepared reports and compiled attendance information for submission to school district and state.
- Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel.
- Provided detailed reports to faculty members regarding student attendance in their classes.
- Collaborated effectively with other administrative staff members for seamless coordination during events such as report card distribution or parent-teacher conferences.
Para Educator
Davenport Community School District
08.2014 - 04.2016
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
- Assisted teachers with record keeping tasks such as attendance taking and grading papers.
- Encouraged positive behavior among students through reinforcement of expectations established by the school district or classroom teacher.
- Developed creative activities designed to engage all levels of learners within the classroom setting.
- Assisted teachers in preparing materials for lessons and activities.
- Monitored student performance on tests and assessments given throughout the year.
- Administered standardized tests under the direction of certified staff members.
Education
No Degree -
Scott Community College
Bettendorf, IASkills
- Customer service
- Cash handling expertise
- Strong organization
- Small group instruction
- Mail Handling
- Telephone Etiquette
- Peer Relationships
- File Maintenance
- Database Entry
- Proofreading documents
Timeline
Secretary
Iowa Department of Corrections
08.2024 - Current
Multi Service Clerk
Scott County Recorders Office
11.2022 - 08.2024
Attendance Secretary
Davenport Community School District
04.2016 - 11.2022
Para Educator
Davenport Community School District
08.2014 - 04.2016
No Degree -
Scott Community College
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