Yolanda Avila
Pomona,CA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Reliable Medical Support professional with 20 years of experience in OB/GYN environment. Expertly assist with office operations and physician support by gathering patient information, back office, patient vital signs, injections and blood draws. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Assistant
Katukota Vijay M.D.
03.2003 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Clinica San Miguel
07.1999 - 02.2003
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
Education
Phlebotomy
Regan Career Institute
El Monte, CA08.2023
High School Diploma -
PUSD
Pomona, CA05.2023
Medical Assistant
North West College
Pomona, CA11.2012
Skills
- Medical Terminology
- Patient Flow Management
- Patient-Focused Care
- Phlebotomy
- HIPAA Compliance
- Fluent in Spanish/English
- OB/GYN Procedures
- Specimens Collection and Processing
- Customer Service
- Maintaining Confidentiality
- Vital Sign Monitoring
- Equipment Sterilization
Certification
CPT-1 California License
Timeline
Medical Assistant
Katukota Vijay M.D.
03.2003 - Current
Medical Receptionist
Clinica San Miguel
07.1999 - 02.2003
Phlebotomy
Regan Career Institute
High School Diploma -
PUSD
Medical Assistant
North West College
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