Yolanda Baily
Methuen,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bilingual (English/Spanish) with excellent organizational and customer service skills. Sensitive, caring and professional attitude toward staff, customers, and their families.
Good typing skills and knowledge of MS Word, MS Excell, and Power Point.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Cw Price
Methuen, MA
06.2011 - 08.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
School 7D Driver
North Reading Transportation
Methuen, MA
10.2017 - Current
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated information to parents to promote good communication and transparency.
- Maintained Ma driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspected emergency equipment and verified safe working order for student and driver use.
Assembly Production Operator
Koch Membrane
Wilmington, MA
09.2014 - 01.2017
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings.
- Followed outlined specifications to implement assembly plans.
Customer Service Representative
Wireless Solutions Inc
Lawrence, MA
01.2013 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Assembly Line Operator
Debbie's Staffing
Ayer, MA
09.2006 - 10.2010
- Completed durable assemblies and subassemblies with hand and power tools.
- Worked in fast paced environment on assembly line packing various products for P&G.
- Assembled and inserted products in boxes following company procedures.
- Attached identification labels to finished packaged items such lot numbers of shipping destinations.
Civil Engineering Project Manager
Self Employed
La Romana, Dominican Republic
02.2004 - 01.2006
- Oversaw design and construction of process lined ponds, tailing ponds, railroads, underground utilities and site drainage structures.
- Estimated quantities and material costs during project planning to support budgeting and costing.
- Monitored execution of contract work for compliance with design plans and specifications.
- Managed quality assurance and laboratory testing for concreting operations.
- Inspected installation of precast structures, underground services, concrete and earthworks.
- Developed and implemented solutions to maintain and improve client infrastructure at existing sites.
Education
Entry Level - Medical Assisting
LARE Training Center
Lawrence, MA03.2012
ESL - English As A Second Language (ESL)
NECC
Lawrence, MA03.2011
Bachelor of Science - Civil Engineering
Central University of The East
Dominican Republic06.2004
Skills
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Understanding Customer Needs
- Upbeat and Positive Personality
- Sales and Promotions
- Strong Communication and Interpersonal Skills
- Data Compilation
- Decision Making
- Fast learner
- Valid Ma driver's license
Timeline
School 7D Driver
North Reading Transportation
10.2017 - Current
Assembly Production Operator
Koch Membrane
09.2014 - 01.2017
Customer Service Representative
Wireless Solutions Inc
01.2013 - 11.2013
Customer Service Cashier
Cw Price
06.2011 - 08.2022
Assembly Line Operator
Debbie's Staffing
09.2006 - 10.2010
Civil Engineering Project Manager
Self Employed
02.2004 - 01.2006
Entry Level - Medical Assisting
LARE Training Center
ESL - English As A Second Language (ESL)
NECC
Bachelor of Science - Civil Engineering
Central University of The East
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