YOLANDA BAXLEY
Summary
Seek organizations granting opportunities for growth and advancement from within. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
20
20
years of professional experience
Work History
Assistant Manager
The UPS Store Inc.
Cedar Hill, Grand Prairie, TX
01.2017 - 10.2023
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Making bank deposits
- Inventory Control
Educator and Transportation Facilitator
Quad Area Head Start
Jackson, La.
08.2015 - 02.2021
- Administer and report daily curriculum for 20-30 students
- Maintain safe environment and classroom procedures
- Schedule and conduct frequent parent/teacher meetings
- Transport 50-99 students safely to and from school daily
- Scholar Recruitment and Acquisition
- Event Coordinator
- Data Input and Analysis
- Teaching
- Decorating classroom, bulletin boards and doors
Transportation Facilitator
East Feliciana School Board
Slaughter, La.
08.2014 - 02.2021
- Type A vehicle operation
- Transport 50-98 students safely to and from school daily
- Time Management
- Communicate efficiently with students, parents, and supervisor
- Maintain bus safety check
- Maintain cleanliness
- Transportation for sport teams/special Olympic on handicap bus
Retail Sales Associate
Gymboree
Baton Rouge, La.
01.2017 - 01.2018
- Customer Service and Sales
- Cashiering
- Visual Merchandising
- Loss Prevention
- Stock and Inventory Maintenance
Corrections Officer
Angola Penitentiary
Tunica, La.
09.2003 - 01.2012
- Safety and Policy Enforcement
- Behavior Monitoring and Corrections
- Prescription Distribution and Medical Wellness for (how many) inmates
- Documentation and reporting
- Sorting mail/packages
- Inspection mail/packages
- Transporting inmates to and from court/doctor's appointment
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
Education
Some College (No Degree) - Criminal Justice
Penn Foster College
Scottsdale, AZSkills
- Customer Service
- Detail Orientation
- Communication
- Problem Solving
- CDL Certification
- Sales monitoring
- Recruiting
- Staff Supervision
- Money Handling
- Orientation and training
- Small Group Instruction
Timeline
Assistant Manager
The UPS Store Inc.
01.2017 - 10.2023
Retail Sales Associate
Gymboree
01.2017 - 01.2018
Educator and Transportation Facilitator
Quad Area Head Start
08.2015 - 02.2021
Transportation Facilitator
East Feliciana School Board
08.2014 - 02.2021
Corrections Officer
Angola Penitentiary
09.2003 - 01.2012
Some College (No Degree) - Criminal Justice
Penn Foster College