Yolanda Brown
West Bloomfield,MI
Summary
Results-driven professional with extensive experience at Wayne Metropolitan Community Action Agency. Expert in case management and crisis intervention, effectively enhancing client access to essential resources. Proven ability to lead teams and foster collaboration, ensuring compliance and promoting a safe environment for vulnerable populations. Strong documentation proficiency and critical thinking skills.
Knowledgeable Case Manager experienced in coordinating care for vulnerable individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
19
19
years of professional experience
1
1
Certification
Work History
PSH Case Manager
Wayne Metropolitan Community Action Agency
10.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Utility Direct Service Specialist
Wayne Metropolitan Community Action Agency
09.2022 - 10.2023
- Processed large numbers of water assistance applications
- Customer Assistance Days (CAD) in the community
- Communicated promptly with supervisors regarding any concerns or issues that arose during service provision, ensuring timely resolution of problems.
CERA Direct Service Specialist
Wayne Metropolitan Community Action Agency
11.2020 - 09.2022
- Collect and organize required program documents.
- Correspond with clients, landlords and attorneys.
- Process clients CERA applications.
Community Action Manager
Righteous Sons
11.2017 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Operations Manager
Crescent Holdings 1
07.2006 - 08.2017
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
No Degree - Business Administration/ Social Work
U of D Mercy
Detroit, MIHigh School Diploma -
Cass Tech
Detroit, MI06-1991
Skills
- Staff education and training
- Records management
- MS office
- Case management
- Decision-making
- Documentation proficiency
- Email and telephone etiquette
- Needs assessment
- Care coordination
- Discharge planning
- Time management
- Home visits and inspections
- Progress evaluations
- Resource identification
- Utilization review
- Goal setting
- Social work
- Family education programs
- Individualized counseling
- Direct patient care
- Program development
- Crisis intervention
- Positive attitude
- Case planning
- Problem-solving
- Case documentation
- Data entry and analysis
- HIPAA compliance
- Multitasking and organization
- Ethical judgment
- Active listening
- Critical thinking
- Client relationship management
- Staff management
- Conflict resolution
- Certified in CPR/AED
- Problem-solving abilities
- Professional demeanor
- Staff training
- Teamwork and collaboration
- Time management abilities
- Data analysis
- Clear communication
- Team collaboration
- Organization and multitasking
- Annual case reviews
- Emotional awareness
- Community resources
Certification
HMIS Certified
DWIHN Certified
CPR Certified
Timeline
PSH Case Manager
Wayne Metropolitan Community Action Agency
10.2023 - Current
Utility Direct Service Specialist
Wayne Metropolitan Community Action Agency
09.2022 - 10.2023
CERA Direct Service Specialist
Wayne Metropolitan Community Action Agency
11.2020 - 09.2022
Community Action Manager
Righteous Sons
11.2017 - 11.2020
Operations Manager
Crescent Holdings 1
07.2006 - 08.2017
No Degree - Business Administration/ Social Work
U of D Mercy
High School Diploma -
Cass Tech
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