Job Search Status
Open to workDesired start date: Immediately
Open To Work
Yolanda Brown
Malta,IL
Work Preference
Summary
Results-driven store manager specializing in cash handling, inventory management, and team training. Demonstrated success in improving operational efficiency and increasing customer satisfaction. Proven track record of leading teams to achieve sales targets and optimize store performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Caseys General Stores Inc
DeKalb, Illinois
04.2024 - 02.2026
- Conducted daily store operations, including cash handling and opening/closing procedures.
- Balanced sales and reconciled cash while processing bank deposits to ensure operational accuracy.
- Recruited, trained, and supervised new employees, improving team capabilities.
- Oversaw inventory tracking and physical counts to minimize stock losses.
- Monitored inventory levels and placed orders to maintain stock availability.
- Developed weekly work schedules to optimize staff coverage.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Analyzed customer feedback to drive operational enhancements.
Bank Teller
Resource Bank
DeKalb, IL
06.2021 - 04.2024
- Processed customer transactions with high accuracy and efficiency.
- Maintained cash drawer integrity through consistent balancing.
- Resolved customer complaints with professionalism, ensuring prompt issue resolution and enhancing customer retention.
- Promoted bank products and services, increasing customer engagement and satisfaction.
- Ensured daily compliance with banking regulations and policies.
- Supported training for new tellers on operational procedures and systems.
- Managed large sums of money securely while adhering to safety protocols.
- Assisted customers with account inquiries and service requests during peak hours, streamlining service efficiency.
General Manager
Wendy's Restaurant
DeKalb, IL
09.2017 - 06.2021
- Oversaw daily operations to uphold high food quality and service standards.
- Managed staff scheduling to optimize labor efficiency and ensure adequate coverage.
- Trained team members to enhance customer service skills and knowledge of policies.
- Resolved customer complaints promptly, enhancing overall service quality.
- Implemented inventory control measures to minimize waste while ensuring supply availability.
- Tracked monthly sales to guide strategic business planning and decision-making.
- Ensured compliance with local health regulations regarding food safety standards.
- Administered employee discipline through formal verbal and written warnings.
Education
GED -
Highland Community Collage
Freeport, IL09-1996
Skills
- Inventory management
- Sales analysis
- Cash handling
- Data analysis
- Employee training
- Customer service
- Team building
Timeline
Store Manager
Caseys General Stores Inc
04.2024 - 02.2026
Bank Teller
Resource Bank
06.2021 - 04.2024
General Manager
Wendy's Restaurant
09.2017 - 06.2021
GED -
Highland Community Collage