Yolanda Clifton
Crandall,TX
Summary
Passionate and detail-oriented Medical Assistant with 20 years of experience advocating patient health. Enthusiastically offers a proactive approach to delivering exceptional patient care in a fast-paced environment.
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Referral Care Coordinator
Parkland
05.2023 - Current
- Radiology
- Coordinated patient care plans to enhance treatment outcomes and streamline communication between healthcare providers.
- Facilitated interdisciplinary team meetings to assess patient needs and develop effective interventions.
PAS Intake Specialist
UT Southwestern
06.2023 - 02.2024
- Company Overview: Simons Cancer Center
- SCHEDULES PATIENT CARE PROCEDURES ACCURATELY (PROCEDURE, EXAM, AREA OR PHYSICIAN REFERRAL, LOCATION, TIME OF PROCEDURE); BALANCES EXAMS WITH PATIENT/CUSTOMER TIME REQUEST AND PROVIDER AVAILABILITY.
- Interviews patient and/or physician's office to obtain medical history and patient demographic information and documents in EPIC and electronic systems. Coordinates with physician's office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits. Maintains department productivity standards.
- Pre-registers patient cases by entering complete and accurate information in electronic medical records prior to patient's arrival. Identifies and verifies all essential information pertaining to intake, insurance verification/eligibility, and precertification on all applicable patient accounts. Revises information in computer systems as needed. Documents pertinent information and efforts in computer system based upon department documentation standards. Maintains department productivity standards.
- Reschedules exams at patients' or departments' requests.
- Initiates confirmation call back to patient to include appointment reminder, location, time, prep instructions, and/or financial responsibility.
- Ensures all exams are scheduled with proper clinical indicators and coding nomenclature.
- Counsels offices and/or patients when an 'out of network' situation becomes apparent or other potential pay or technicalities arise. Coordinates with Financial Counselor to identify funding source and additional information needed to secure accurate third-party billing and/or patient financial responsibility.
- Coordinates as needed with other departments/ancillary areas for special needs or resources.
- Demonstrates ongoing competency skills including age-specific competencies, above level problem solving skills and decision-making abilities.
- Performs other duties as assigned.
- Coordinated patient intake processes, ensuring accurate collection of demographic and insurance information.
- Streamlined workflow by implementing standardized procedures for handling patient inquiries and documentation.
CVIR Scheduler
UT Southwestern
12.2021 - 06.2023
- Schedules procedures, in accordance with established guidelines, for patients having interventional radiology/interventional cardiology procedures.
- When booking procedures in electronic medical record, utilizes hospital systems to ensure the correct supplies and personnel will be available for each case.
- Verifies correct entry of current procedural terminology (CPT) when procedures are scheduled.
- Works with referring physician's office to verify correct insurance authorization is obtained (when needed) prior to patient presenting for a procedure.
- Assists departmental colleagues with answering phones and maintaining daily operations to assure a positive patient experience.
- Communicates conflicts, procedural concerns, and special needs with the department supervisor.
- Performs other tasks as assigned.
- Coordinated complex scheduling for clinical and operational departments to optimize resource allocation.
- Implemented process improvements to reduce scheduling conflicts and enhance workflow efficiency.
Medical Assistant
UT Southwestern
11.2020 - 12.2021
- Rooming patients, collecting patient information.
- Data entry in EMR.
- Vital signs.
- Medication administration and injections.
- Returning patient phone calls, scheduling, and working with EMR.
- Assisting with in-office procedures (eg. vasectomy, cystoscopy, circumcision, voiding trials)
- Strong organizational skills.
- Catheterization and phlebotomy.
Medical Assistant/Radiation Therapy Assistant
Texas Oncology
06.2010 - 11.2020
- Accurately schedules tests; obtains films and reports; and prepares laboratory specimens according to policy.
- Assists physicians and/or nurses with special procedures and examinations as defined on competency checklist.
- Collaborates with members of the health care team in coordinating and implementing plans for patient care; may record elements of the patient history for clinical staff review.
- Electronically submits, calls and/or faxes in prescriptions and refills to outpatient pharmacies
- Ensures data collected for completed procedures is recorded on appropriate forms and in medical records
- Maintains medical records; ensures all required documentation is available in the medical record; distributes reports and correspondence; files, photocopies and processes forms related to medical charts.
- Maintains orderliness and cleanliness of examination rooms; stocks assigned areas and ensures par levels of supplies are maintained; checks and completes required logs and equipment such as refrigerator logs, eyewash logs, emergency/crash carts, suction and other required checks.
- Performs clerical duties such as greeting patients; registration; scheduling; pre-certification of tests, procedures and medications; processing insurance forms; preparing financial records; answering phones; and entering ambulatory care charges.
- Performs simple procedures as directed by the nurse or physician and as defined on the competency checklist.
- Performs vital signs, height, weight, and screening procedures and documents in medical record.
Education
Vocational Nursing -
Tarrant County Community College
08.2022
CMA NCCT/EKG Tech - undefined
Remmington College
08.2009
Medical Assistant/Phlebotomy - undefined
Hitech Institute
08.2003
RMA/Phlebotomy - undefined
Eastern Vocational College
09.1993
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Documentation proficiency
- Scheduling
- Care planning
- Problem-solving
Certification
- RMA
- CPR/FIRST AIDE
Timeline
PAS Intake Specialist
UT Southwestern
06.2023 - 02.2024
Referral Care Coordinator
Parkland
05.2023 - Current
CVIR Scheduler
UT Southwestern
12.2021 - 06.2023
Medical Assistant
UT Southwestern
11.2020 - 12.2021
Medical Assistant/Radiation Therapy Assistant
Texas Oncology
06.2010 - 11.2020
CMA NCCT/EKG Tech - undefined
Remmington College
Medical Assistant/Phlebotomy - undefined
Hitech Institute
RMA/Phlebotomy - undefined
Eastern Vocational College
Vocational Nursing -
Tarrant County Community College