Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yolanda Cotton

Amarillo,Texas

Summary

Finance and IT professional with MBA and CBA credentials. Skilled at designing and implementing system automations—NetSuite, Dynamics D365 Fin/Ops, SharePoint, Power Automate—to streamline credit-to-cash, vendor enrollment, and expense management processes. Proven track record of reducing manual efforts and driving operational excellence across diverse teams.

Seeking to leverage specialized skill set to bridge functional silos, empower stakeholders with data-driven insights, and lead digital transformation initiatives. Adept at developing credit policies, KPIs, and audit-ready reporting to optimize cash flow, mitigate risk, and support strategic business objectives

Overview

24
24
years of professional experience
1
1
Certification

Work History

Contract

Kforce Inc
01.2023 - Current
  • Reduced subsidiary risk exposure by enforcing credit policies and implementing risk controls.
  • Automated distribution of customer statements, minimizing manual processes.
  • Standardized vendor enrollment processes through custom workflows, enhancing efficiency.
  • Identified improvements in travel and expense reporting, optimizing user experience.
  • Minimized manual emails by 95% in cash application through automation tools.
  • Conducted research and data analysis to support strategic planning and decision-making.
  • Collaborated with stakeholders to design SharePoint solutions, improving team collaboration.
  • Provided guidance to colleagues, fostering a collaborative work environment.

Sr. Manager, Credit and Collections

Palo Alto Networks
Plano, TX
03.2022 - 01.2023
  • Managed domestic and international Credit and Collections teams.
  • Partnered with AR, Order/Business Operations, Revenue teams and other operational stakeholders to ensure timely collections and provide customer solutions.
  • Developed and maintained collections KPIs.
  • Prepared schedules to support external audit, internal team deliverables, bad debt and CECL reserve estimates.
  • Ensured compliance with SOX 404 key controls.
  • Successfully created and implemented Credit & Collection policy.
  • Partnered with primary customers to ensure incentive program qualifications.

Sr. Manager, Financial Operations – Accounts Receivables

American Cyber Systems (ACS)
Duluth, GA
10.2021 - 03.2022
  • Managed domestic and international AR, Collections and Cash Application teams.
  • Ensured collections processes supported end-to-end Order to Cash processes across divisional businesses.
  • Partnered with divisional business leaders to identify and resolve AR issues.
  • Coordinated with sales and key accounts on disputes and collection activities.
  • Partnered with third-party vendors for collection activities.

Credit & Collections Manager

LUCAS GROUP
Atlanta, GA
03.2019 - 10.2021
  • Managed Cash Application and Collections teams.
  • Partnered with sales and executive team on delinquent accounts.
  • Minimized organization’s risk exposure by establishing and enforcing credit policies and risk controls.
  • Negotiated and collaborated with third-party vendors.
  • Established team priorities and coordinated training resources for staff’s development.
  • Successfully implemented automated cash application for lockbox, reducing cash application time by 80% and cash application errors by 75%.
  • Partnered with CFO to develop future vision and strategy for newly created Accounts Receivable team.
  • Successfully implemented credit bureau reporting into CRM system, reducing credit decision time by 50%.

Sr. Manager, Credit & AR Excellence

Georgia Pacific
Atlanta, GA
03.2018 - 11.2018
  • Served as Governance for international Collections teams.
  • Ensured service delivery against established Service Level Agreements and objectives.
  • Partnered with other Governance teams to identify and resolve issues, remove silos and leverage cross-functional synergies, achieve consistency and alignment across organization.
  • Served as Compliance Systems Owner for capability compliance for company’s Anti-Trust Standard.
  • Served as subject Matter Expert for AR/Collections module upgrade to SAP S/4 HANA.
  • Member of exploratory process mining team developed to identify and analyze collections process.
  • Successfully managed and implemented web-based customer payment and invoicing project for divisional business.

Sr. Manager, AR Portfolio Management

Georgia Pacific
Atlanta, GA
02.2016 - 03.2018
  • Managed domestic and international Collections teams.
  • Ensured collections processes supported end-to-end Order to Cash processes across divisional businesses.
  • Partnered with divisional business leaders to identify and resolve AR issues.
  • Partnered with third-party vendors for collection activities.
  • Contributed to company receiving ~$1M in administrative claim distributions.
  • Created and implemented standard operating procedure for bankruptcy claims with legal team.

Corporate Credit and Collections Manager

BWAY Corporation
Atlanta, GA
08.2005 - 02.2016
  • Managed Credit, Accounts Receivables and Cash Application teams for US, Canada and Puerto Rico.
  • Minimized organization’s risk exposure by enforcing credit and accounts receivables policies and procedures.
  • Prepared and submitted organization’s monthly borrowing base certificate.
  • Successfully centralized credit, cash application and receivables for organization’s last five acquisitions.
  • Utilized experience in Information Technology to implement automated cash application, reducing cash application time by 50% and cash application errors by 75%.
  • Implemented organization’s online credit application.

Systems Support Manager

BWAY Corporation
Atlanta, GA
02.2003 - 08.2005
  • Managed, developed and motivated Helpdesk team to deliver excellent technical support with outstanding customer service, satisfaction and timeliness to ensure organizational employees worked at their optimal best on desktops, laptops and workstations.

Senior Software Developer

BWAY Corporation
Atlanta, GA
08.2001 - 02.2003
  • Designed, developed and coordinated installation of new software applications.
  • Contributed to organization’s growth by generating ideas to improve system design and streamline product delivery.
  • Trained staff on use of applications.
  • Provided ongoing technical support.

Education

MBA - Finance

Keller Graduate School of Management
Atlanta, GA

BBA - Computer Information Systems

West Texas A&M University
Canyon, TX

Skills

Microsoft

  • Office Suite
  • Power Automate
  • Dynamics 365 Fin/Ops
  • Forms
  • SharePoint

GetPaid

Concur

Informix

SQL Server Reporting Services

SAP ERP

Great Plains ERP

NetSuite ERP

Certification

Certified Business Associate, National Association of Credit Management (NACM), Atlanta, Georgia

Timeline

Contract

Kforce Inc
01.2023 - Current

Sr. Manager, Credit and Collections

Palo Alto Networks
03.2022 - 01.2023

Sr. Manager, Financial Operations – Accounts Receivables

American Cyber Systems (ACS)
10.2021 - 03.2022

Credit & Collections Manager

LUCAS GROUP
03.2019 - 10.2021

Sr. Manager, Credit & AR Excellence

Georgia Pacific
03.2018 - 11.2018

Sr. Manager, AR Portfolio Management

Georgia Pacific
02.2016 - 03.2018

Corporate Credit and Collections Manager

BWAY Corporation
08.2005 - 02.2016

Systems Support Manager

BWAY Corporation
02.2003 - 08.2005

Senior Software Developer

BWAY Corporation
08.2001 - 02.2003

MBA - Finance

Keller Graduate School of Management

BBA - Computer Information Systems

West Texas A&M University

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